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Managing Boards

Irrespective of what type of village you manage i.e. sectional title, life rights etc there is some type of board.  However as a Manager it can be tricky navigating the different types of personalities, agenda’s etc. You would be given a thorough insight into the thinking of the members on Managing Boards and how to …

Reporting Back Findings

Reporting Back Findings

Each Working Group will designate a speaker to report their findings. A report will be generated on the findings that will be sent to everyone in the sector.  Isn’t it time that we as an industry monitor ourselves and guide our future and not wait for Government intervention who don’t understand the sector to do it …

Classification Working Groups

Classification Working Groups

Thereafter we will break out to working groups that will report back their findings that will clarify what services fall under what terminology thus making it easier for marketing and the clients will be clearer about what they purchasing.  No need to apologise for not offering services if they already know you don’t.

Understanding the value that Conceirge Services add to villages

Concierges roles are vital to the hotel industry as they are the first and last impression of the hotel to guests.    This same approach can be used in Retirement Villages to add value to the residents.      Concierges mission is to ensure that every resident is granted discretion, served with the utmost respect …