Event Programme

  • Day 1 - 10 June 2021
  • Day 2 - Management Stream
  • Day 2 - Care Stream
  • OR Tambo Hall
  • Garden
07:00 AM - 08:30 AMRegistration
08:30 AM - 09:15 AMSpeed Networking

Be ready for some smooth talking, fun and swapping business cards.  You will get 2 minutes to share highlights about yourself and then actively listen to the other person whilst they share theirs.  Then one of you will move on and you’ll get another person to speak to.

This is an interactive session to break the ice and get to know the other delegates that you will be sharing the next 2 days journey with.


09:15 AM - 09:30 AMTapping By Cathie van Rooyen

Tapping on various points on our body calms the system down. As the body responds to mental
images in our mind, it doesn’t question the validity of the image. Real or imagined, the body can
respond. If we understand that these bodily signals can represent emotional blocks or resistance
to the image, we can clear the body response and let the logical mind take over. Giving
presentations without fear, starting business projects, making telephone calls, selling our
products would be so much easier without our physical resistance


Amazing Day Tapping Video

09:30 AM - 10:00 AMRefreshments & Exhibition
10:00 AM - 10:40 AMRe-imagine, re-create and re-invent a post-lockdown reality By Dr Cherylene de Jager
The 4IR (4th Industrial Revolution) and Covid-19 has ignited a renewed interest in creativity as essential future skill.  Creativity, innovation and design thinking skills are more relevant than ever before in order to re-imagine, re-invent and re-create a future in which current and future generations will not only survive, but will thrive. People are living longer, and different generations will need to learn to co-exist in harmony. The future needs to be re-imagined, re-invented and re-created in spite of living in a VUCA (volatility, uncertainty, complexity and ambiguity) world. There is a kaleidoscope of determinants to take into consideration when co-creating a new world. The collective Creative Intelligence (CQ) needs to be mined and put to good use to navigate the challenges posed by the 4IR (and currently Covid-19) and  to make sense of the impact the latter has on society, communication, learning and development, the World of Work and what the future will look like.

What the audience will learn:

Why the 4IR and Covid-19 ignited a renewed interest in creativity an essential future skill

Why creativity, innovation and design thinking are more relevant than ever before

What inspired the shift in focus from creativity to Creative Intelligence (CQ)

The impact of the 4IR (and Covid-19) on society, communication, Learning and Development, the World of Work and the future

How to utilize the collective CQ of individuals and teams to re-imagine, re-invent and re-create the future


10:50 AM - 11:30 AMBut what kind of community is it? How to solve the category confusion problem By Keesey Hayward

The Senior Hospitality industry in South Africa is still in its infancy, and there is a lot of confusion about industry terminology, labels and categories. Industry insiders as well as Senior consumers need a classification system to be able to clearly understand and communicate the various categories of Senior-oriented communities, as well as identify the ideal kind of community for each individual.

What the Audience Can Learn

Learn how various other industries are organized and understand the non-negotiable elements of designing an industry classification system that will stand the test of time.

Learn how the Senior Hospitality industry in the United States is being organized, and the advantages of using it to provide a framework for a South African classification system.

Participate in the creation of South Africa’s first Senior Hospitality Classification System.

Classification Working Groups
11:30 AM - 12:15 PMClassification Working Groups

Thereafter we will break out to working groups that will report back their findings that will clarify what services fall under what terminology thus making it easier for marketing and the clients will be clearer about what they purchasing.  No need to apologise for not offering services if they already know you don’t.

Reporting Back Findings
12:15 PM - 01:00 PMReporting Back Findings

Each Working Group will designate a speaker to report their findings.

A report will be generated on the findings that will be sent to everyone in the sector.  Isn’t it time that we as an industry monitor ourselves and guide our future and not wait for Government intervention who don’t understand the sector to do it for us.  

01:00 PM - 02:00 PMLunch & Exhibition
02:00 PM - 02:40 PMUnderstanding the value that Conceirge Services add to villages By Deon PrinslooGolden Key Member

Concierges roles are vital to the hotel industry as they are the first and last impression of the hotel to guests.    This same approach can be used in Retirement Villages to add value to the residents.      Concierges mission is to ensure that every resident is granted discretion, served with the utmost respect and that any question asked is answered within a timely manner.

A concierge will essentially do whatever you ask them to do – provided it’s legal and humanly possible.   Services include anything from handling your emails or messages to recommending local attractions, getting theatre tickets, shopping for you, booking your travel or even doing secretarial services. Concierges are very versatile – they can carry out several roles, ensuring that residents have an enhanced experience at a retirement village.

They can arrange introductions, set up romantic dinners and secure you front row seats at the next game or event.  They are a true marvels and they use what they know together with who they know, to get you what you need.

What the audience can learn

What value it adds?

How to apply a concierge service to a retirement village environment?

What it involves?

02:50 PM - 03:30 PMManaging Boards By Anna-Mart Steyn

Irrespective of what type of village you manage i.e. sectional title, life rights etc there is some type of board.  However as a Manager it can be tricky navigating the different types of personalities, agenda’s etc.

You would be given a thorough insight into the thinking of the members on Managing Boards and how to deal with the different persons with different views on the Board.

How to equip yourself with knowledge?

How to convey important information relevant to your decision-making process as a Manager?

03:30 PM - 04:00 PMRefreshments & Exhibition
04:00 PM - 04:30 PMApplying for Project Funding to the National Lotteries Board By Lorraine Howson

Funding for extra Government and other sources of funding are shrinking rapidly.  However the National Lottery Board is a fund that continuously provides funding, but you need to have some insights to get your proposal a fighting chance of success.

What the audience can learn

How to apply

What needs to be done when changing the application of funding?

Narrative Reports

Second Cache

Final report



10:40 AM - 10:50 AMFresh Air Break
02:40 PM - 02:50 PMFresh Air Break
  • OR Tambo Hall
  • Garden
08:30 AM - 10:00 AMNeuroMarketing for Retirement Spaces By Colleen Backstrom

“It has never been more important to understand the “Buying Brain”  And it has never been more important to do more with less money.  NeuroMarketing ticks both those boxes.”

What are the key drivers of email & web success?   What makes them say yes?

With so much retirement stock out there how does one truly differentiate your sales offer from the competition, when the components of a successful retirement village are the same for everyone?

Why do good villages sometimes fail to attract full tenancy and not-so-good ones sell out? How do families choose one village over another?  What drives those choices?

Find out how in this insightful presentation.  NeuroMarketing is the brain study of choice and how our emotions drive those choices.  For the first time in the history of marketing these global research studies, finally, take the guesswork out of marketing.

What the audience can learn 

7 step success formula; the key drivers and critical factors to get to a Yes

How the brain behaves during decision making; how we choose

How to formulate your brand story so that it resonates with comfort and meaning

How a viewer sees your screen page and why it matters

Practical Tips & Techniques to get your prospective client to read and respond to your digital messaging; including one simple tip to double your clicks.

“The difference between a quality retirement village with bad marketing and a not-so-good village with excellent marketing, can be the difference between bankruptcy and success.”  Make this new knowledge work for you towards your best sales year ever.

10:00 AM - 10:30 AMRefreshments & Exhibition
11:15 AM - 12:00 PMInsights into the African consumer By Thomas Sephake

The presentation will start with a historical recap and centre around the mindset while providing context of how all the global changes and urbanisation affects the mind-set.

Video based interviews will be shared and Thomas will unpack the thinking of the African market as well as attitudes towards retirement villages as a concept.

What the audience can learn

What is the thinking of the African consumer?

How are retirement villages viewed in this sector?

What messaging to use to successfully market to this sector?

11:10 AM - 11:50 AMPower of Colour By Claire Bond

The first known theory of color was developed by Aristotle who believed it was sent by God from heaven through celestial rays of light. Surprisingly his beliefs on colour were widely held for over 2,000 years until replaced by those of Isaac Newton.

Modern colours with the vast array of pigments available have changed our world.  Pantone releases a colour for each year that influences décor, fashion and our world. Correct colour and design can play a vital role in the success of a retirement village from a sales perspective and a living space.

What the audience can learn

Current colour trends and the psychology of why these trends are popular

Taking colour’s pulse – which direction do we see colour moving. Here we look at modern vs classic and what is influencing key directions in South Africa.

Survey Results of top selling colours geographically – CT, Durban, JHB

Healing interiors and exteriors

Colour Therapeutics – colours can help with depression and anxiety and can transform an oppressive environment into a space where the occupants can enjoy a sense of wellness and happiness.

Information will include colours that work best in different environments based on scientific research, eg a dining room vs a library or physiotherapy room.

Info will include colours to help those suffering from low self-esteem or anxiety.

12:00 PM - 12:40 PMHow to identify hotspots during the COVID-19 pandemic? By Kumaran Pillay

It may be unrealistic to expect best practice cleaning or disinfecting steps after each person touches a surface. The best way to determine the touch points that would warrant increased focus, is to walk through a typical path of activity your occupants or customers would take.

What the audience can learn

How to undertake a hotspot audit?

You will be provided with a working example

12:50 PM - 01:30 PMManaging Waiting Lists and the implications of the Property Practitioners Act By Mark McAlpine

Find out about some practical ways to effectively manage waiting lists and to deal with the implications of the Property Practitioners Act.

What the audience can learn

What actually is a waiting list and what is the difference between a waiting list and an enquiry list?

How do you make sure that your waiting list is kept up to date and how do you know which clients are serious?

Is it best to charge an annual fee for clients to remain on the waiting list?

How do you calculate how long your waiting list is? How do you actually know that it is 10 years, or 5 years, etc?

What will your strategy be, with regards to selling/marketing units, should your retirement village no longer have a waiting list?

Does the Property Practitioners Act apply to those retirement villages that have waiting lists?

Find out about some practical ways to effectively manage waiting lists and to deal with the implications of the Property Practitioners Act.

01:30 PM - 02:30 PMLunch & Exhibition
02:30 PM - 03:00 PMSecurity insights to increase your attractiveness to potential residents By Lesley-Anne KleynKleyn Consulting

Security of retirement villages is a one of the top 3 reasons why retirement villages are attractive.   What is good security?  Should good security be costly?   Where should one be investing to maximize your results?

What the session will cover

  • Risk, safety and security: where to begin
  • Manpower and technology integrated through processes
  • Making risk determinations relevant
  • Security strategy: decision maker buy-in
  • Choosing the right provider

What delegates will take away from the session

Delegates will come away with an understanding of security industry best practice principles against which practical ideas for safety and security when budget is tight will be discussed.

03:10 PM - 03:40 PMThe global healthy lifestyle trend – Don’t miss it! By Keesey Hayward

The #1 priority of Seniors today is staying healthy – body, mind, soul, and spirit. As a result, retirement communities are becoming centres of active-aging where residents can enjoy healthy-living, and experience wellness in all its dimensions.

Communities around the world are switching from being property-focused and healthcare-focused to being wellness-focused both in their offerings and in their marketing

What the Audience Can Learn

Explore the eight dimensions of healthy-living and the importance of ensuring that your community includes them in your programming and marketing.

Learn how amenities, staffing and programming are essential as the three legs of the stool that bring each of the wellness dimensions alive for your residents.

Discover why being focused on wellness and healthy-living is more important than being focused on property, real-estate, and floor plan.

03:40 PM - 04:20 PMRefreshments & Exhibition
04:20 PM - 05:00 PMWhat impact will the newly passed Property Practitioners Act have on the retirement property sector? By Mark McAlpineReal Estate Agent

Are you aware of the following?

In terms of the new Property Practitioner’s Act, any person that facilitates the sale or letting of retirement units on behalf of a retirement organisation/village (whether sectional title, life rights, share block or freehold) needs to be in possession of a Fidelity Fund Certificate and thus be a registered Property Practitioner  This includes developers of new retirement villages and managing agents

 What the audience can learn

What the Property Practitioner’s Act actually is, and why it’s relevant?

How it’s going to impact the sales/letting/managing of units in retirement organisations/villages that are not compliant? Solutions that are available to retirement organisations/villages to comply with the Act

11:10 AM - 11:20 AMFresh Air Break
12:40 PM - 12:50 PMFresh Air Break
03:00 PM - 03:10 PMFresh Air Break
  • Auditorium
  • Garden
08:30 AM - 09:05 AMUnderstanding and Addressing Compassion Fatigue By Judy KlipinLife Coach and Author

“We become exhausted by the exposure to experience after experience of emotionally draining clients who look to us for help…”

Compassion Fatigue is anemotional, physical, and/or spiritual exhaustion that arises from caring for people, particularly people in significant emotional pain and/or physical distress, and is prevalent amongst care workers of all kinds (nurses, doctors, therapists, counsellors, etc), particularly at this time. We get Compassion Fatigue because we care; paradoxically, the better we are at our jobs, the more vulnerable we are to developing the condition. When we have compassion fatigue, our emotions become erratic and amplified, we experience sleep disturbances, we crave sugar, carbs and caffeine, we start to lose our energy and enthusiasm for our work. Compassion Fatigue affects every sphere of our lives and, left untreated can progress into severe burnout, depression and chronic illness. Compassion Fatigue is often under-recognised and under-supported, but there are some very simple steps to prevent compassion fatigue and I will share these in the talk.

What the audience can learn 

  • What is Compassion Fatigue and who gets it (and why)?
  • Recognising the symptoms of Compassion Fatigue
  • Understanding how “Covid Fatigue” has impacted on and contributed to Compassion Fatigue
  • Seven steps to address and prevent Covid Fatigue
  • A daily tool to regain and maintain your energy, enthusiasm, passion and purpose
10:00 AM - 10:40 AMHow to use Personality Profiling to improve your quality of staff? By Katherine Plint

Amidst an industry that is evolving from traditional retirement homes to lifestyle villages that meet the expanding expectations and requirements of its residents, the type of employee one recruits is essential to deliver on the promise and sustainability of the organisation.

People are at the heart of every organisation and even more so for organisations that pride themselves in service excellence. Thus, selecting the right people, who display tendencies towards caring for others, is paramount. This being said, service excellence alone is not sufficient to meet the demands and expectations of residents. The ability of staff to communicate with professionalism and etiquette, being resilient and able to resolve problems, offer technological support, to name a few, are equally important to residents of retirement villages.

As a result, the profile and career prospects for employees within retirement villages has changed and requires more critical recruitment and selection practices to aid hiring decision-making and performance.

This presentation will provide practical recommendations on how psychometric assessments can be used to select the right people to meet the expectations of the organisation and its residents.

What the audience can learn

Hiring pitfalls.

Effective job profiling and competency identification.

How psychometric assessments can contribute to improvements in hiring, for example, increased retention, performance, engagement and job satisfaction, which ultimately improves the experience of the customer.

Type of psychometric assessments available (e.g.: personality, cognitive, emotional intelligence).

How to incorporate psychometric assessments in your recruitment process.


Coronavirus Preparation to open up fully
Coronavirus Preparation to open up fully By To be confirmed

The majority of villages are still in some form of lockdown with restrictions on visitors.  However, this is not sustainable if we look at the example of the Spanish Flu which took 2 years to die out.  You might well say, but what about the vaccine?   Yes, we mustn’t forget that but how long will it take for 7 billion vaccines to be manufactured and then administered globally.

 However a practical approach to opening up whilst still retaining safety protocols as well as improving the mental and emotional well being of residents will be discussed.

10:40 AM - 11:20 AMRefreshments & Exhibition
11:40 AM - 12:10 PMThe future of the Caregiver By Liana Grobler

Caregivers are the backbone of the retirement sector on service delivery involving CARE to residents.

This category of staff has never received recognition although registration of this category is prescribed by law. With the support of the industry we are now aiming at regulation to have the Caregiver recognised as an occupational category who are regulated by the South African Council for Social Service Professions.

What the audience can learn

Current update of process

What the impact to the sector will be?

What will the impact be to carers?

What will the timeframe be?

12:20 PM - 12:40 PMDelivering food services to enhance RV delivery of care experience By Marnel Coetzee

Our thinking and the planning of the food offering in the retirement sector needs to change…

The concept of ‘Ageing’ should include the principles of healthy and balanced living.


What the audience can learn

How to use food to get stronger

How to provide residents with meals to eat better

How can meals impact residents ability to live healthier to become the best version of themselves.

12:40 PM - 01:40 PMLunch & Exhibition
01:40 PM - 02:10 PMA Multi-Disciplinary approach to Care By Nicki Liebenberg

“The time for change is now and we need to stand together as an industry knowing that we have the support of one another to implement this change. We are dealing with a different audience who brings with them different demands, expectations and requirements. Unless you understand the demands of the consumer you won’t be able to create a product of value. The importance of the MDT in creating such a product has been misunderstood and undervalued for the past few decades and this needs to be part of the change factor in the industry”


What the Audience can learn

Who is part of the Multi-Disciplinary Team (MDT)?

What is the role of the MDT?

How to monitor MDT outcomes

The use of technology as part of the MDT


Her favourite quote is ‘’The biggest adventure you can ever have is to live the life of your dreams” – Oprah Winfrey.

02:20 PM - 02:40 PMSkills development of care workers using creative activities By Lydia Vosloo

At Abbey Cross Lodge we recognised that caring for older people is about more than just the physical care, it is also about the attitude with which one is doing the caring. Demonstrating the physical care is easy, but changing a care giver to understand the effect of doing it with a loving, caring attitude is essential to become an exceptional care giver. In order to address this, a different methodology and In-service training system is used, based on:

  • Outcome-based experiences reiterating the attitudes, principles and skills required.
  • Emphasis on development of the person through activities during the training.

 Completed modules using a creative approach to the development and training of Care workers include:

  • Older Person’s Individual Care and Development Plan. Focusing on legislation, design, development, implementation and documentation
  • A Basic Understanding for the Care of Dementia residents (including Alzheimer’s residents)

What the audience will learn

The importance of ‘why’ and not just ‘what’, ‘how’ and ‘when’ in teaching care workers new knowledge and skills

Four of the main strategies and techniques being used effectively in training sessions

Use of structured creative assignments, following each training session, to promote self-responsibility and personal growth of the care workers

How exercises in self-love and gratitude impact the attitudes of the care workers and influences their care of residents

The role and use of creativity and mind maps in development of care workers’ knowledge, skills and required attitudes

02:50 PM - 03:30 PMMeaningful activities – the core of care By Sylvia Birkhead

The WHO’s definition of health as a state of complete physical and social wellbeing and not just the absence of disease, goes hand in hand with what OT can offer i.e. a holistic practice from a biopsychosocial perspective where we observe and understand a person’s occupational performance across four main categories of occupation viz. Personal management, Work ability, Constructive use of free time and Social ability.


SA’s Older Person’s Act 13 (2006) states that rehabilitation must be provided to all older persons to enable them to reach and maintain optimal physical, sensory, intellectual, psychological and social functioning and interventions should include those that restore function or compensate for the loss of or absence of function. This speaks to quality of life and a person’s ability to carry out tasks needed to support living to the required degree of independence. Offering only weekly activities such as Chair gym, Rummikub, colouring in and watching music videos, will not achieve this.

Tom Kitwood’s Person Centred Care approach i.e knowing and understanding each person as an individual with inherent needs, likes and experiences, has shown improvement in involvement in activities because the activities selected are meaningful to each person.

The presentation will discuss the value of an OT’s input into, and the ‘how’ of developing activity programmes (structured and unstructured) that enable residents and staff to participate meaningfully and beneficially.


What the audience will learn

Why employ an OT in a retirement home?

OT is more than keeping residents busy.

Not everybody over 65 years likes Bingo and knitting.

Providing holistic care way beyond the medical model.

How quality of life can be enhanced for residents and staff if meaningful activities are made the core of care.


03:30 PM - 04:00 PMRefreshments & Exhibition
04:00 PM - 05:00 PMThe Biodanza Experience By Dr Firoza Mansoor

The presentation includes a 15- minute talk and a 20 minute “taster demonstration”

What is Biodanza?

Where does it come from?

What is the science behind Biodanza?

How does it help the elderly and carer?

What are the benefits of dancing regularly?

The proposed “differentiator” for Retirement Villages

Biodanza is a dance healing methodology that uses music, movement and allows for expressions. It was developed in Chile by a psychologist more than 50 years ago and can be found all around the world where there are trained Facilitators. It has been scientifically tested on people who attend weekly classes and has been found to have a positive impact on stress, sense of wellbeing, levels of happiness, depression, etc. It also has a positive impact on the brain and reducing dementia in the elderly. It works on the Biocentric Principle which seeks to keep life at the centre or to preserve life. The presentation includes how Biodanza can be used as a proposed “differentiator” offering to keep the elderly healthy for a longer period and to reduce “frail care” costs for a retirement village. Having “Healthy Elderly connected to life“ proposes a new vision for the elderly to die with more dignity.

09:05 AM - 09:15 AMFresh Air Break
09:50 AM - 10:00 AMFresh Air Break
12:10 PM - 12:20 PMFresh Air Break
02:10 PM - 02:20 PMFresh Air Break
02:40 PM - 02:50 PMFresh Air Break
04:00 PM - 05:00 PMThe Biodanza Experience By Dr Firoza Mansoor

The presentation includes a 15- minute talk and a 20 minute “taster demonstration”

What is Biodanza?

Where does it come from?

What is the science behind Biodanza?

How does it help the elderly and carer?

What are the benefits of dancing regularly?

The proposed “differentiator” for Retirement Villages

Biodanza is a dance healing methodology that uses music, movement and allows for expressions. It was developed in Chile by a psychologist more than 50 years ago and can be found all around the world where there are trained Facilitators. It has been scientifically tested on people who attend weekly classes and has been found to have a positive impact on stress, sense of wellbeing, levels of happiness, depression, etc. It also has a positive impact on the brain and reducing dementia in the elderly. It works on the Biocentric Principle which seeks to keep life at the centre or to preserve life. The presentation includes how Biodanza can be used as a proposed “differentiator” offering to keep the elderly healthy for a longer period and to reduce “frail care” costs for a retirement village. Having “Healthy Elderly connected to life“ proposes a new vision for the elderly to die with more dignity.