Event Programme

  • 7 October - Plenary Stream
  • October 14 - Managers Stream
  • October 21 - Care Stream
  • Hopin Plenary Main Stage
09:30 AM - 09:50 AMFuture of Retirement Village Sector By Alysson Watt

Future of Retirement Village Sector

Your customer thinks retirement villages are all the same, that the only difference is price.  They are all the same take the cheap one.  Too many choices.

 Everyone is a click away.  Connection and experience is what we are all looking for in providers.

Remarkable means something worth making a remark about.  Are you worth talking about, trusting etc.

What the Audience Can Learn

  • Where is the sector going in the future?
  • What are the drivers, competition?
  • Where are the weaknesses?
  • Changing customer base
  • How can you differentiate yourself in 5 to 10 years time?
  • Increase in digitalization
  • Different expectations for retirement from younger generation


10:00 AM - 10:30 AMAssociation Solution – Association of Residential Communities (ARC) By Jeff GilmourARC President

We have considered over the past two years whether we could serve you well by forming an association.  At the upcoming Retirement Village Managers Summit, we are introducing you to an organization that has been running an association for villages and gated communities for the past 12 years or so.

Both myself and Melanie have spent many years (over 20 years combined) in running various sector associations and understand that if you run an association with volunteers, it is difficult to get the impetus needed to get important matters done.

We do not want an additional income stream either but have chosen to donate our database and give advice to the newly formed association for free.  No deals, no kickbacks.  We just sincerely want the sector to flourish.

Whether you choose to go with a newly formed association at the summit or not, is entirely up to you.  We will continue with providing you with excellent content in various forms.


12:10 PM - 12:40 PMKibbitz Model – Offering an alternative solution to Frail care By Dr Gale Ure

COVID-19 has highlighted the importance of rethinking assisted living and frail care models. The immediate lockup of older persons in these environments, some for an extended period, without contact with family has had a marked effect on the health and wellbeing of residents. The very thing which these facilities are supposed to offering. There needs to be a shift in how we think about our role in care.


What the audience can learn

  • Why maintaining patient’s dignity and independence (yes – even in frail care – is of importance.
  • Institutionalism – and why this is not ‘care’.
  • The Kibbutz model – how it works, and why it forms ‘an ethics of care’

11:30 AM - 12:00 PMRefreshments & Virtual Exhibition
Refreshments & Virtual Exhibition
11:30 AM - 12:00 PMRefreshments & Virtual Exhibition
11:00 AM - 11:30 AMChallenges with the Older Persons Act and the link to other legislation By Charlese McMillanDept of Social Development

With an ever-growing elderly population, the need for services to the elderly is on the rise, but so are the challenges pertaining to the very legislation guiding these services. understanding the puzzle which is the Older Persons Act and its link to other relevant legislation has become paramount. An ever-changing society calls for an adaptive plan of action with legislation as the key.

What the audience can learn

  • Retirement villages and their role in the OPA
  • What is the link between the OPA and other legislation
  • The real role of Dept. of Social Development
  • Bridging the gaps

11:30 AM - 12:00 PMBalancing act of providing care and running a profitable business By Werner Laubscher

Our society has changed.  The support mechanisms are no longer what they were.  Generating income to support NGO’s and NPO’s has become even more challenging.

Frail care has become even more expensive to provide and with some occupancy levels at 45%, affordability has become more of an issue.

What the audience can learn

  • Balancing “the calling” of providing Care with the commercial needs of a viable business.
  • “What is measured improves” – Strategic review of our organisations to achieve operational and cost effectiveness whilst maintaining Care standards.
  • Revenue generation and sustainable income in the Frail care environment with a specific focus on Non-Profit organisations.
  • The relationship between retirement villages and their Care Centre and the appropriation of cost in terms of legislation requirements and areas of responsibilities.

03:30 PM - 04:00 PMWhat impact will the proposed Property Practitioners Act have on the retirement property sector? By Mark McAlpineReal Estate Agent

Are you aware of the following?

In terms of the new Property Practitioner’s Act, any person that facilitates the sale or letting of retirement units on behalf of a retirement organisation/village (whether sectional title, life rights, share block or freehold) needs to be in possession of a Fidelity Fund Certificate and thus be a registered Property Practitioner  This includes developers of new retirement villages and managing agents

 What the audience can learn

Property Practitioners Act Update

Mark is a retirement village specialist estate agent with over 20 years of experience.  He will be sharing insights on the Act that is expected to come into law this year.

The Property Practitioners Act

  • What is it?
  • Why is it here?
  • How does it impact retirement villages and old age homes?
  • Are there exemptions to the Act?

 In-House Sales Model

  • What is it?
  • Specific to the retirement sector
  • Different options/variations available –
    • employee as in-house agent
    • resident as in-house agent
    • centralised model, etc.
  • Affordable way forward with little upheaval to your current systems and procedures.

12:00 PM - 01:00 PMLunch & Virtual Exhibition
Cape Town as a preferred retirement destination
01:30 PM - 02:15 PMCape Town as a preferred retirement destination

Overview of tourism in Cape Town (pre-covid and now)

Growth prospects – 3 year recovery

The Swallow market (international tourists)

Domestic demand (changing trends).

Theuns presentation is more of a discussion, and Theuns is encouraging the audience to participate and ask questions to maximize the value he can share.

  • Hopin Managers Main Stage
08:30 AM - 10:00 AMNeuroMarketing for Retirement Communities By Colleen Backstrom kaleidoscope.

“It has never been more important to understand the “Buying Brain”  And it has never been more important to do more with less money.  NeuroMarketing ticks both those boxes.”

What are the key drivers of email & web success?   What makes them say yes?

With so much retirement stock out there how does one truly differentiate your sales offer from the competition, when the components of a successful retirement village are the same for everyone?

Why do good villages sometimes fail to attract full tenancy and not-so-good ones sell out? How do families choose one village over another?  What drives those choices?

Find out how in this insightful presentation.  NeuroMarketing is the brain study of choice and how our emotions drive those choices.  For the first time in the history of marketing these global research studies, finally, take the guesswork out of marketing.

What the audience can learn 

  • 7 step success formula; the key drivers and critical factors to get to a Yes
  • How the brain behaves during decision making; how we choose
  • How to formulate your brand story so that it resonates with comfort and meaning
  • How a viewer sees your screen page and why it matters
  • Practical Tips & Techniques to get your prospective client to read and respond to your digital messaging; including one simple tip to double your clicks.
  • “The difference between a quality retirement village with bad marketing and a not-so-good village with excellent marketing, can be the difference between bankruptcy and success.”  Make this new knowledge work for you towards your best sales year ever.

10:00 AM - 10:30 AMRefreshments & Exhibition
10:30 AM - 11:10 AMInsights into the African consumer By Thomas Sephake

The presentation will start with a historical recap and centre around the mindset while providing context of how all the global changes and urbanisation affects the mind-set.

Video based interviews will be shared and Thomas will unpack the thinking of the African market as well as attitudes towards retirement villages as a concept.

What the audience can learn

  • What is the thinking of the African consumer?
  • How are retirement villages viewed by this market?
  • What messaging to use to successfully market?


11:20 AM - 11:50 AMHow colour can impact revenue? By Claire Bond

The first known theory of color was developed by Aristotle who believed it was sent by God from heaven through celestial rays of light. Surprisingly his beliefs on colour were widely held for over 2,000 years until replaced by those of Isaac Newton.

Modern colours with the vast array of pigments available have changed our world.  Pantone releases a colour for each year that influences décor, fashion and our world. Correct colour and design can play a vital role in the success of a retirement village from a sales perspective and a living space.

What the audience can learn

Current colour trends and the psychology of why these trends are popular

Taking colour’s pulse – which direction do we see colour moving. Here we look at modern vs classic and what is influencing key directions in South Africa.

Survey Results of top selling colours geographically – CT, Durban, JHB

Healing interiors and exteriors

Colour Therapeutics – colours can help with depression and anxiety and can transform an oppressive environment into a space where the occupants can enjoy a sense of wellness and happiness.

Information will include colours that work best in different environments based on scientific research, eg a dining room vs a library or physiotherapy room.

Info will include colours to help those suffering from low self-esteem or anxiety.


12:00 PM - 12:40 PMHow to identify hotspots during the COVID-19 pandemic? By Kubashnie Naidoo Tsebo

Cleaning is not sexy.

Cleaning has taken on a new meaning during COVID – STOP THE SPREAD.

As more waves occur and become the norm, the importance of proper cleaning and more importantly frequency and location are imperative to reducing the spread.

It may be unrealistic to expect best practice cleaning or disinfecting steps after each person touches a surface. The best way to determine the touch points that would warrant increased focus, is to walk through a typical path of activity your occupants or customers would take.

What the audience can learn

  • How to undertake a hotspot audit?
  • You will be provided with a working example.

12:40 PM - 01:40 PMVirtual Lunch & Exhibition
01:40 PM - 02:10 PMSecurity insights to increase your attractiveness to potential residents By Lesley-Anne KleynKleyn Consulting

With Covid has come an upswing in petty crime.

Security of retirement villages is a one of the top 3 reasons why retirement villages are attractive.   What is good security?  Should good security be costly?   Where should one be investing to maximize your results?

What the session will cover

  • Risk, safety and security: where to begin
  • Manpower and technology integrated through processes
  • Making risk determinations relevant
  • Security strategy: decision maker buy-in
  • Choosing the right provider

What delegates will take away from the session

Delegates will come away with an understanding of security industry best practice principles against which practical ideas for safety and security when budget is tight will be discussed.


02:20 PM - 03:00 PMLife Rights Model – Discussing Key Issues of the model By Reg Munroe

The presentation will conclude with a presentation of the input provided by all those who contribute to the following request for input:

The major issues requiring attention include:

  • financial risks & rewards of life rights
  • Legislative clarification
  • Frailcare viability

What the Audience Can Learn

 Are the unusual aspects of the Life Rights financial arrangements understood?

What are some of the key financial benefits and risks for both residents and Villages?

What about longer life?

What about future inflation?


03:00 PM - 03:30 PMRefreshments & Virtual Exhibition
03:30 PM - 04:00 PMFrankly, my dear, you should give a damn – Understanding the basics of regulatory compliance for the retirement (real estate) sector By Eloise Pieterse

The retirement village sector plays a critical role in real estate in South Africa.  It services a growing market with high expectations.

It was not a slow growth; it grew substantially in a relative short space of time, with the focus on sales, client relations and operations.  This left a critical gap in terms of regulatory compliance.

Understanding the critical core competencies of regulatory compliance impacting the retirement sector is vital, which includes, but is not limited to:

  • The Estate Agency Affairs Act/ Property Practitioners Act
  • Registration with the Estate Agency Affairs Board (EAAB)
  • The Fidelity Fund & Fidelity Certificates
  • The EAAB Code of Conduct
  • Financial Intelligence Centre Act (FICA)
  • Registration with the FIC
  • Risk Management & Compliance Programmes, Client Due Diligence and Risk Assessments
  • Record Keeping
  • Reporting
  • Protection of Personal Information Act (POPIA)
  • Registering with the Information Regulator
  • Privacy Policies & Protocols
  • POPI plan for your business

Join us for a frank discussion on the compliance responsibilities in the sector.

What the Audience Can Learn

  • What each office should have in place in terms of legislated requirements.
  • Where and who should register with the various regulatory bodies.
  • What are the consequences of non-compliance?

  • Hopin Care Main Stage
08:00 AM - 08:30 AMUnderstanding and Addressing Compassion Fatigue By Judy KlipinLife Coach and Author

“We become exhausted by the exposure to experience after experience of emotionally draining clients who look to us for help…”

Compassion Fatigue is an emotional, physical, and/or spiritual exhaustion that arises from caring for people, particularly people in significant emotional pain and/or physical distress, and is prevalent amongst care workers of all kinds (nurses, doctors, therapists, counsellors, etc), particularly at this time. We get Compassion Fatigue because we care; paradoxically, the better we are at our jobs, the more vulnerable we are to developing the condition. When we have compassion fatigue, our emotions become erratic and amplified, we experience sleep disturbances, we crave sugar, carbs and caffeine, we start to lose our energy and enthusiasm for our work. Compassion Fatigue affects every sphere of our lives and, left untreated can progress into severe burnout, depression and chronic illness. Compassion Fatigue is often under-recognised and under-supported, but there are some very simple steps to prevent compassion fatigue and I will share these in the talk.

What the audience can learn 

  • What is Compassion Fatigue and who gets it (and why)?
  • Recognising the symptoms of Compassion Fatigue
  • Understanding how “Covid Fatigue” has impacted on and contributed to Compassion Fatigue
  • Seven steps to address and prevent Covid Fatigue
  • A daily tool to regain and maintain your energy, enthusiasm, passion and purpose

Performance Management KPI integrated with Patient Care Plans
08:30 AM - 09:00 AMPerformance Management KPI integrated with Patient Care Plans By Lydia Vosloo

During this talk you will be introduced to a new unique healthcare management framework that can profoundly affect the success of service rendering especially in the care environment.

What the Audience Can Learn

Micromanagement of the quality of healthcare and personnel performance

Real time management of staff performance and quality of health care provided

Emphasis on comprehensive individual care and development system

09:00 AM - 09:40 AMHow to use Personality Profiling to improve your quality of staff? By Katherine Plint

Amidst an industry that is evolving from traditional retirement homes to lifestyle villages that meet the expanding expectations and requirements of its residents, the type of employee one recruits is essential to deliver on the promise and sustainability of the organisation.

People are at the heart of every organisation and even more so for organisations that pride themselves in service excellence. Thus, selecting the right people, who display tendencies towards caring for others, is paramount. This being said, service excellence alone is not sufficient to meet the demands and expectations of residents. The ability of staff to communicate with professionalism and etiquette, being resilient and able to resolve problems, offer technological support, to name a few, are equally important to residents of retirement villages.

As a result, the profile and career prospects for employees within retirement villages has changed and requires more critical recruitment and selection practices to aid hiring decision-making and performance.

This presentation will provide practical recommendations on how psychometric assessments can be used to select the right people to meet the expectations of the organisation and its residents.

What the audience can learn

Hiring pitfalls.

Effective job profiling and competency identification.

How psychometric assessments can contribute to improvements in hiring, for example, increased retention, performance, engagement and job satisfaction, which ultimately improves the experience of the customer.

Type of psychometric assessments available (e.g.: personality, cognitive, emotional intelligence).

How to incorporate psychometric assessments in your recruitment process.



09:40 AM - 11:20 AMRefreshments & Exhibition
11:20 AM - 12:00 PMSupervision Support for Retirement Village Managers By Charne Eaton

Supervision Support is a group work model that is collaborative, and solution focused.

It is an intervention method that aims to enhance managers’ capacity to deal with day-to-day interactions with residents without compromising their own state of mind, health and overall well-being.

Some insights and recommendations into the process and outcomes of a local retirement village survey case study.

What the Audience Can Learn

  • The purpose, function and nature of clinical supervision within aged communities
  • Manager feedback on outcomes and experiences of this intervention model.
  • Supervision support and its relevance during the COVID-19 pandemic.
  • A needs assessment survey as a practical tool to assist managers in understanding and dealing with challenges heightened by the pandemic.

12:00 PM - 12:40 PMDelivering food services to enhance RV delivery of care experience By Marnel CoetzeeFeedem

Our thinking and the planning of the food offering in the retirement sector needs to change…

The concept of ‘Ageing’ should include the principles of healthy and balanced living.

What the audience can learn

How to use food to get stronger

How to provide residents with meals to eat better

How can meals impact residents ability to live healthier to become the best version of themselves.

The first thing a resident will mention is whether they are satisfied with the food.


12:40 PM - 01:40 PMLunch & Exhibition
01:40 PM - 02:10 PMSelf-Regulation in Residential Care Facilities By Nicki LiebenbergHealthcare Consultant

The time for change is now.

The proposed amended Act 13 of 2006 includes for the first-time definitions for Assisted Living and Independent Living. What is the implication of this and how does one ensure compliance for these inclusions?

Regulations on these inclusions will not be available for quite some time to come but we as the industry do not have to wait for such, we can move forward with self-regulation based on the basic principles of quality care and improved health and wellness programs.

The goal is to be proactive and not to sit on the fence till we get shot at. Based on national and international best practice there is a lot we can do to assist all regulatory bodies with ongoing compliance and Quality Assurance in the Residential Care and Continuum Care Retirement Communities.


What the Audience can learn

  •  Proposed changes to the Act 13 of 2006
  • What is self-regulation
  • What is a DQA and why is this necessary
  • How do I implement self-regulation

Her favourite quote is ‘’The biggest adventure you can ever have is to live the life of your dreams” – Oprah Winfrey.


02:20 PM - 03:10 PMSkills development of care workers using creative activities By Lydia VoslooAbbeycross Lodge

At Abbey Cross Lodge we recognised that caring for older people is about more than just the physical care, it is also about the attitude with which one is doing the caring. Demonstrating the physical care is easy, but changing a care giver to understand the effect of doing it with a loving, caring attitude is essential to become an exceptional care giver. In order to address this, a different methodology and In-service training system is used, based on:

  • Outcome-based experiences reiterating the attitudes, principles and skills required.
  • Emphasis on development of the person through activities during the training.

 Completed modules using a creative approach to the development and training of Care workers include:

  • Older Person’s Individual Care and Development Plan. Focusing on legislation, design, development, implementation and documentation
  • A Basic Understanding for the Care of Dementia residents (including Alzheimer’s residents)

What the audience will learn

  • The importance of ‘why’ and not just ‘what’, ‘how’ and ‘when’ in teaching care workers new knowledge and skills
  • Four of the main strategies and techniques being used effectively in training sessions
  • Use of structured creative assignments, following each training session, to promote self-responsibility and personal growth of the care workers
  • How exercises in self-love and gratitude impact the attitudes of the care workers and influences their care of residents
  • The role and use of creativity and mind maps in development of care workers’ knowledge, skills and required attitudes

03:30 PM - 04:00 PMMeaningful activities – the core of care By Sylvia Birkhead

The WHO’s definition of health as a state of complete physical and social wellbeing and not just the absence of disease, goes hand in hand with what OT can offer i.e. a holistic practice from a biopsychosocial perspective where we observe and understand a person’s occupational performance across four main categories of occupation viz. Personal management, Work ability, Constructive use of free time and Social ability.

SA’s Older Person’s Act 13 (2006) states that rehabilitation must be provided to all older persons to enable them to reach and maintain optimal physical, sensory, intellectual, psychological and social functioning and interventions should include those that restore function or compensate for the loss of or absence of function. This speaks to quality of life and a person’s ability to carry out tasks needed to support living to the required degree of independence. Offering only weekly activities such as Chair gym, Rummikub, colouring in and watching music videos, will not achieve this.

Tom Kitwood’s Person Centred Care approach i.e knowing and understanding each person as an individual with inherent needs, likes and experiences, has shown improvement in involvement in activities because the activities selected are meaningful to each person.

The presentation will discuss the value of an OT’s input into, and the ‘how’ of developing activity programmes (structured and unstructured) that enable residents and staff to participate meaningfully and beneficially.


What the audience will learn

Why employ an OT in a retirement home?

OT is more than keeping residents busy.

Not everybody over 65 years likes Bingo and knitting.

Providing holistic care way beyond the medical model.

How quality of life can be enhanced for residents and staff if meaningful activities are made the core of care.