Programme

  • Day 1 - 28 May 2020
  • Day 2 - Management Stream
  • Day 2 - Care Stream
  • Kgotla Conference Centre
08:30 AM - 10:15 AMSpeed Networking

 

Be ready for some smooth talking, fun and swapping business cards.  You will get 2 minutes to share highlights about yourself and then actively listen to the other person whilst they share theirs.  Then one of you will move on and you’ll get another person to speak to.

This is an interactive session to break the ice and get to know the other delegates that you will be sharing the next 2 days journey with.

 

09:15 AM - 09:30 AMTapping By Cathie van Rooyen

Tapping on various points on our body calms the system down. As the body responds to mental
images in our mind, it doesn’t question the validity of the image. Real or imagined, the body can
respond. If we understand that these bodily signals can represent emotional blocks or resistance
to the image, we can clear the body response and let the logical mind take over. Giving
presentations without fear, starting business projects, making telephone calls, selling our
products would be so much easier without our physical resistance

 

Amazing Day Tapping Video

09:27 AM - 10:00 AMRefreshments & Exhibition
10:00 AM - 10:45 AMWhat is Creative Leadership and what does it mean to you and your business? By Akiva Beeba

Creative leadership is a style of leadership based upon the concept of working cooperatively to develop innovative ideas. Those who employ creative leadership tend to do so by creating conditions which promote creativity. Creating such conditions, which are sometimes called “supportive contributions”, are described as psychological, material, and/or social supports that trigger, enable, and sustain creative thinking in others.

What the audience can learn

What’s coming – examples from across the world

Overcoming obstacles – what are your biggest risks and how do you overcome them

What’s the Unique Value Proposition (UVP) that will set you apart in this industry?

What (creative) leadership capabilities are essential in the Digital Age?

What do you need to do differently, today!

10:45 AM - 11:30 AMThe bottom up approach that pays off from a neuromanagement perspective By Dr Cobus Oosthuizen

Closely related to NeuroEconomics, NeuroMarketing and Neuro-Industrial-Engineering, NeuroManagement has its roots in 2002 when a psychologist shocked the world by winning the Nobel Prize for economics.
Dr Daniel Kahneman, a psychologist at Princeton University showed through that the brain was behind some of the most unexplained behaviours and occurrences in economics and finance, proving that we can use the brain to better understand other fields of study and industry. NeuroManagement – sometimes also referred to as Neuro Leadership or Neuro Coaching – uses knowledge of the brain to engage people and teams in organisations and businesses.

What the audience can learn

Empowering your staff increases productivity
How to increase loyalty?

Topic to be confirmed
11:30 AM - 12:15 PMTopic to be confirmed
12:15 PM - 01:00 PMQuality is one of the differentiators to competition By Johan Openshaw

 

Is ISO9001 Quality applicable to retirement villages and does it add value?

SO 9001 is defined as the international standard that specifies requirements for a quality management system (QMS). Organizations use the standard to demonstrate the ability to consistently provide products and services that meet customer and regulatory requirements. It is the most popular standard in the ISO 9000 series and the only standard in the series to which organizations can certify.

What the audience can learn

What is ISO 9001?

Internal benefits of ISO 9001 certification

External benefits of ISO 9001 certification

Relevance of the above in retirement villages

Process to be followed to achieve certification

 

 

 

 

 

01:00 PM - 02:00 PMLunch & Exhibition
Topic to be confirmed
02:00 PM - 02:45 PMTopic to be confirmed
Topic to be confirmed
02:45 PM - 03:30 PMTopic to be confirmed
02:45 PM - 03:30 PMUnderstanding the value that Conceirge Services add to villages By Deon PrinslooGolden Key Member

Concierges roles are vital to the hotel industry as they are the first and last impression of the hotel to guests.    This same approach can be used in Retirement Villages to add value to the residents.      Concierges mission is to ensure that every resident is granted discretion, served with the utmost respect and that any question asked is answered within a timely manner.

A concierge will essentially do whatever you ask them to do – provided it’s legal and humanly possible.   Services include anything from handling your emails or messages to recommending local attractions, getting theatre tickets, shopping for you, booking your travel or even doing secretarial services. Concierges are very versatile – they can carry out several roles, ensuring that residents have an enhanced experience at a retirement village.

They can arrange introductions, set up romantic dinners and secure you front row seats at the next game or event.  They are a true marvels and they use what they know together with who they know, to get you what you need.

What the audience can learn

What value it adds?

How to apply a concierge service to a retirement village environment?

What it involves?

03:30 PM - 04:00 PMRefreshments & Exhibition
04:00 PM - 04:30 PMApplying for Project Funding to the National Lotteries Board By Lorraine Howson

Funding for extra Government and other sources of funding are shrinking rapidly.  However the National Lottery Board is a fund that continuously provides funding, but you need to have some insights to get your proposal a fighting chance of success.

What the audience can learn

How to apply

What needs to be done when changing the application of funding?

Narrative Reports

Second Cache

Final report

Advertisement

Reapplication

  • Kgotla Conference Centre
08:30 AM - 10:00 AMNeuroMarketing for Retirement Spaces By Colleen Backstrom

What are the key drivers of email & web success?   What makes them say yes?

With so much retirement stock out there how does one truly differentiate your sales offer from the competition, when the components of a successful retirement village are the same for everyone?

Why do good villages sometimes fail to attract full tenancy and not-so-good ones sell out? How do families choose one village over another?  What drives those choices?

Find out how in this insightful presentation.  NeuroMarketing is the brain study of choice and how our emotions drive those choices.  For the first time in the history of marketing these global research studies, finally, take the guesswork out of marketing.

What the audience can learn 

7 step success formula; the key drivers and critical factors to get to a Yes

How the brain behaves during decision making; how we choose

How to formulate your brand story so that it resonates with comfort and meaning

How a viewer sees your screen page and why it matters

Practical Tips & Techniques to get your prospective client to read and respond to your digital messaging; including one simple tip to double your clicks.

 

“The difference between a quality retirement village with bad marketing and a not-so-good village with excellent marketing, can be the difference between bankruptcy and success.”  Make this new knowledge work for you towards your best sales year ever.

10:00 AM - 10:30 AMRefreshments & Exhibition
10:30 AM - 11:15 AMUsing the power of CRM’s to drive better service and increase sales

Once your message and differentiators are determined you now should be using Customer Relationship Manager software to share that message and other information.

CRM’s are a key tool in running a modern company.  It is a repository of all information from first contact, through to sale to living at the village.    Your messaging can be customized to suit the individual, birthday wishes and other milestones.  Find out how in this insightful presentation.

 

What the audience can learn 

What is a CRM?

What kind of information can they hold?

How can you use this information?

How to do bulk mailing?

Helps the sales team in closing deals faster

Increases customer loyalty

Facilitates discovery of new customers

11:15 AM - 12:00 PMInsights into the African consumer By Thomas Sephake

The presentation will start with a historical recap and centre around the mindset while providing context of how all the global changes and urbanisation affects the mind-set.

Video based interviews will be shared and Thomas will unpack the thinking of the African market as well as attitudes towards retirement villages as a concept.

What the audience can learn

What is the thinking of the African consumer?

How are retirement villages viewed in this sector?

What messaging to use to successfully market to this sector?

12:00 PM - 12:45 PMPower of Colour By Claire Bond

The first known theory of color was developed by Aristotle who believed it was sent by God from heaven through celestial rays of light. Surprisingly his beliefs on colour were widely held for over 2,000 years until replaced by those of Isaac Newton.

Modern colours with the vast array of pigments available have changed our world.  Pantone releases a colour for each year that influences décor, fashion and our world. Correct colour and design can play a vital role in the success of a retirement village from a sales perspective and a living space.

What the audience can learn

Current colour trends and the psychology of why these trends are popular

Taking colour’s pulse – which direction do we see colour moving. Here we look at modern vs classic and what is influencing key directions in South Africa.

Survey Results of top selling colours geographically – CT, Durban, JHB

Healing interiors and exteriors

Colour Therapeutics – colours can help with depression and anxiety and can transform an oppressive environment into a space where the occupants can enjoy a sense of wellness and happiness.

Information will include colours that work best in different environments based on scientific research, eg a dining room vs a library or physiotherapy room.

Info will include colours to help those suffering from low self-esteem or anxiety.

12:45 PM - 01:45 PMLunch & Exhibition
01:45 PM - 02:30 PMCase Study: Insights on how to turn around a OAH/RV By Dr Louw Pieterse

By focusing on both combined and integrated assurance, while using a well-researched governance definition as the basis for developing an Integrated Governance Framework, Louw has provided clients with tailored assessments and highly specific solution designs that have supported them in the implementation of fully sustainable operational improvements in their organisations.

Integrated functions include such areas as Risk Management, Internal Audit, Business Continuity Management, Human Resource Management, Performance Management, Compliance and Incident Management etc. which in addition to the 74 variables in the Governance Framework, have enabled organisations in both the public and private sector, to align their business processes and practices to optimal standards of operation.

His scalable governance approach has proven highly successful when systematically improving effectiveness and efficiency across his clients organisations, enabling them to close the gap between their existing and desired status.

What the audience can learn

How to analyse and develop sustainable solutions that reform all operations of a facility;

Why well-intended solutions mostly fail to provide sustainable improvements;

Essential requirements for successfully analysing emerging and/or existing concerns;

The value of using an integrated approach;

Monitoring requirements to ensure the early detection of emerging issues;

How to ensure an organisation maintains the required agility to respond to issues

Topic to be confirmed
02:30 PM - 03:15 PMTopic to be confirmed
03:15 PM - 03:45 PMRefreshments & Exhibition
Maintenance Planning
03:45 PM - 04:30 PMMaintenance Planning

Maintenance is one of the highest expenses’ retirement villages face.  Getting it wrong is wasteful and can have serious repercussions in later years.

What the audience can learn

Controlling costs remains one of the most critical challenges in building maintenance.

Record Keeping and Data Analysis

Emergency Response and Safety

Extending Asset Lifespan

  • Auditorium
What constitutes Quality Care?
08:30 AM - 09:15 AMWhat constitutes Quality Care? By Dr Geraldine Timothy
PANEL DISCUSSION
09:15 AM - 10:00 AMPANEL DISCUSSION

How can the industry address the care and nursing staffing crisis given the Minimum Ratio’s of Staffing Requirements as set out in the Older Person’s Act for Residential Homes?

10:00 AM - 10:40 AMAre your hiring practices fit for purpose? By Katherine Plint

Amidst an industry that is evolving from traditional retirement homes to lifestyle villages that meet the expanding expectations and requirements of its residents, the type of employee one recruits is essential to deliver on the promise and sustainability of the organisation.

People are at the heart of every organisation and even more so for organisations that pride themselves in service excellence. Thus, selecting the right people, who display tendencies towards caring for others, is paramount. This being said, service excellence alone is not sufficient to meet the demands and expectations of residents. The ability of staff to communicate with professionalism and etiquette, being resilient and able to resolve problems, offer technological support, to name a few, are equally important to residents of retirement villages.

As a result, the profile and career prospects for employees within retirement villages has changed and requires more critical recruitment and selection practices to aid hiring decision-making and performance.

This presentation will provide practical recommendations on how psychometric assessments can be used to select the right people to meet the expectations of the organisation and its residents.

What the audience can learn

Hiring pitfalls.

Effective job profiling and competency identification.

How psychometric assessments can contribute to improvements in hiring, for example, increased retention, performance, engagement and job satisfaction, which ultimately improves the experience of the customer.

Type of psychometric assessments available (e.g.: personality, cognitive, emotional intelligence).

How to incorporate psychometric assessments in your recruitment process.

 

10:40 AM - 11:20 AMRefreshments & Exhibition
11:15 AM - 12:00 PMThe future of the Caregiver By Liana Grobler

Caregivers are the backbone of the retirement sector on service delivery involving CARE to residents.

This category of staff has never received recognition although registration of this category is prescribed by law. With the support of the industry we are now aiming at regulation to have the Caregiver recognised as an occupational category who are regulated by the South African Council for Social Service Professions.

What the audience can learn

Current update of process

What the impact to the sector will be?

What will the impact be to carers?

What will the timeframe be?

12:00 PM - 12:45 PMDelivering food services to enhance RV delivery of care experience By Marnel Coetzee

Our thinking and the planning of the food offering in the retirement sector needs to change…

The concept of ‘Ageing’ should include the principles of healthy and balanced living.

 

What the audience can learn

How to use food to get stronger

How to provide residents with meals to eat better

How can meals impact residents ability to live healthier to become the best version of themselves.

12:45 PM - 01:45 PMLunch & Exhibition
01:45 PM - 02:15 PMImpact of Falls By Henry Spencer

According to The National Council for Aging Care every 11 seconds, an older adult is treated in the emergency room for a fall.   One in four Americans over the age of 65 falls each year

In 2014, older Americans experienced 29 million falls, resulting in 7 million injuries

Every 19 minutes, an older adult dies from a fall.

What the audience can learn

How to minimize falls of residents?

How to provide residents with meals to eat better

How can meals impact residents ability to live healthier to become the best version of themselves

02:15 PM - 03:00 PMSkills development of care workers using creative activities By Lydia Vosloo

At Abbey Cross Lodge we recognised that caring for older people is about more than just the physical care, it is also about the attitude with which one is doing the caring. Demonstrating the physical care is easy, but changing a care giver to understand the effect of doing it with a loving, caring attitude is essential to become an exceptional care giver. In order to address this, a different methodology and In-service training system is used, based on:

  • Outcome-based experiences reiterating the attitudes, principles and skills required.
  • Emphasis on development of the person through activities during the training.

 Completed modules using a creative approach to the development and training of Care workers include:

  • Older Person’s Individual Care and Development Plan. Focusing on legislation, design, development, implementation and documentation
  • A Basic Understanding for the Care of Dementia residents (including Alzheimer’s residents)

What the audience will learn

The importance of ‘why’ and not just ‘what’, ‘how’ and ‘when’ in teaching care workers new knowledge and skills

Four of the main strategies and techniques being used effectively in training sessions

Use of structured creative assignments, following each training session, to promote self-responsibility and personal growth of the care workers

How exercises in self-love and gratitude impact the attitudes of the care workers and influences their care of residents

The role and use of creativity and mind maps in development of care workers’ knowledge, skills and required attitudes

03:00 PM - 03:30 PMRefreshments & Exhibition
Topic to be confirmed
03:30 PM - 04:00 PMTopic to be confirmed

Amazing Speakers

Akiva BeebeCentre for Creative Leadership

Akiva is currently Director of Business Development for Center for Creative Leadership (CCL) in Sub-Saharan Africa. He helps CCL clients keep ahead of digital disruption and anticipate industry threats. His work across multiple sectors and has been privileged to work across diverse cultures in Africa, Europe and America. This has deepened his experience of how-to lead Digital Transformation across geographies and cultures.
Prior to his current role, he co-founded 2 tech-startups and built a successful consulting practice where he led global Sales & DevOps teams offering SaaS, AI, Cloud and Leadership Development solutions. His work in technology, innovation and executive education, began in the late 1990’s when he became the Director of Learning for Boston City Campus (BCC) where he enabled them to scale from 300 to over 20,000 students per year, providing young South African students with affordable and high-quality education.

Akiva BeebeCentre for Creative Leadership

Akiva is currently Director of Business Development for Center for Creative Leadership (CCL) in Sub-Saharan Africa. He helps CCL clients keep ahead of digital disruption and anticipate industry threats. His work across multiple sectors and has been privileged to work across diverse cultures in Africa, Europe and America. This has deepened his experience of how-to lead Digital Transformation across geographies and cultures.
Prior to his current role, he co-founded 2 tech-startups and built a successful consulting practice where he led global Sales & DevOps teams offering SaaS, AI, Cloud and Leadership Development solutions. His work in technology, innovation and executive education, began in the late 1990’s when he became the Director of Learning for Boston City Campus (BCC) where he enabled them to scale from 300 to over 20,000 students per year, providing young South African students with affordable and high-quality education.

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Dr Cobus OosthuizenCEO, LifeXchange Solutions

Dr. Oosthuizen has spent the last 10 years of his life researching and practicing sustainable change management, positive human behavior development, neuro-leadership and mentoring. Besides lecturing Personal Mastery at the business faculty of Stellenbosch and Engineering faculty of Tshwane University of Technology, Dr. Oosthuizen loves taking communities, organizations and businesses forward by focusing on the development of key individuals and teams. Cobus holds a PHD from Stellenbosch University in Mentoring, a MDIV on Counseling & Mentorship, LTH BISA Licentia Docendi (Teaching) and BA Hon.

Dr Cobus OosthuizenCEO, LifeXchange Solutions

Dr. Oosthuizen has spent the last 10 years of his life researching and practicing sustainable change management, positive human behavior development, neuro-leadership and mentoring. Besides lecturing Personal Mastery at the business faculty of Stellenbosch and Engineering faculty of Tshwane University of Technology, Dr. Oosthuizen loves taking communities, organizations and businesses forward by focusing on the development of key individuals and teams. Cobus holds a PHD from Stellenbosch University in Mentoring, a MDIV on Counseling & Mentorship, LTH BISA Licentia Docendi (Teaching) and BA Hon.

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Johan OpenshawOpenshaw Consulting

Johan has an extensive career in sales and marketing focusing on the mining industry.
In 1997 he started implementing ISO 9001 with Sandvik followed by ISO 14001 in 1999. Worked as SHEQ manager until March 2005 when he resigned and started Openshaw Consulting. (Sole proprietor)
Since 2005 have implemented ISO 9001, ISO 14001 and ISO 45001 in over a hundred companies and taken them to certification.

Johan OpenshawOpenshaw Consulting

Johan has an extensive career in sales and marketing focusing on the mining industry.
In 1997 he started implementing ISO 9001 with Sandvik followed by ISO 14001 in 1999. Worked as SHEQ manager until March 2005 when he resigned and started Openshaw Consulting. (Sole proprietor)
Since 2005 have implemented ISO 9001, ISO 14001 and ISO 45001 in over a hundred companies and taken them to certification.

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Lorraine HowsonSunnyside Lodge

Lorraine is a registered nurse and has been involved in Geriatric care for 33 years, 23 years at Sunnyside Lodge Frail Care Unit in Plumstead as the Manager and Nursing Manager.

Lorraine HowsonSunnyside Lodge

Lorraine is a registered nurse and has been involved in Geriatric care for 33 years, 23 years at Sunnyside Lodge Frail Care Unit in Plumstead as the Manager and Nursing Manager.

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Claire BondBondthrucolour

Claire has been involved in the paint industry for 30 years working in both the residential and corporate market.
She has worked on many memorable projects throughout SA and Africa.
Having worked for Plascon for 13 years, Claire recently left the Plascon Spaces Showroom where her knowledge of trends, decorative art, interior décor and colour knowledge has allowed her to start her own colour consulting business.

Claire’s passion has everything to do with colour, paint and texture in design. She is a keynote speaker on the subject and has spent the past two years giving Continuous Professional Development talks to architects and interior designers nationwide.

She is well known for her paint effects workshops, DIY inserts on Espresso morning TV, as well as being a regular guest who appears on décor programs and at events like Decorex.

In 2016 Claire decided to elevate her colour knowledge and has obtained a diploma in Colour Therapeutics from the Iris School of Colour in Devon.

Claire BondBondthrucolour

Claire has been involved in the paint industry for 30 years working in both the residential and corporate market.
She has worked on many memorable projects throughout SA and Africa.
Having worked for Plascon for 13 years, Claire recently left the Plascon Spaces Showroom where her knowledge of trends, decorative art, interior décor and colour knowledge has allowed her to start her own colour consulting business.

Claire’s passion has everything to do with colour, paint and texture in design. She is a keynote speaker on the subject and has spent the past two years giving Continuous Professional Development talks to architects and interior designers nationwide.

She is well known for her paint effects workshops, DIY inserts on Espresso morning TV, as well as being a regular guest who appears on décor programs and at events like Decorex.

In 2016 Claire decided to elevate her colour knowledge and has obtained a diploma in Colour Therapeutics from the Iris School of Colour in Devon.

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Thembeni MhlongoHoD Gauteng DSS

Ms.Thembeni Mhlongo is a Social Worker and Clinical Psychologist by profession. She obtained a Bachelors Degree in Social Work from the University of Rhodes in 1988. She then proceeded to the Medical University of Southern Africa (MEDUNSA) where she obtained a BSC Honours Degree in Psychology in 1989.

From December 1989 until January 1992 she worked as a Social Worker at Tsakani Rehabilitation Centre for Substance Abuse. Later in 1992 until 1994 she further studied for her Master’s Degree in Clinical Psychology.

From January 1995 to May 1999 she was employed as a Clinical Psychologist at Letaba Hospital as well as at Mankweng and Polokwane Complex. During June 1999 to March 2003 she was employed as a Student Counsellor at the University of Venda. During that period she conducted sessions as a Clinical Psychologist at the Tshilidzini Hospital and Kutama Senthumule Maximum Security Prison.

From April 2003 to May 2004 she was employed as a Manager for the Employee Health and Wellness program by the Mpumalanga Department of Social Development.

Thembeni MhlongoHoD Gauteng DSS

Ms.Thembeni Mhlongo is a Social Worker and Clinical Psychologist by profession. She obtained a Bachelors Degree in Social Work from the University of Rhodes in 1988. She then proceeded to the Medical University of Southern Africa (MEDUNSA) where she obtained a BSC Honours Degree in Psychology in 1989.

From December 1989 until January 1992 she worked as a Social Worker at Tsakani Rehabilitation Centre for Substance Abuse. Later in 1992 until 1994 she further studied for her Master’s Degree in Clinical Psychology.

From January 1995 to May 1999 she was employed as a Clinical Psychologist at Letaba Hospital as well as at Mankweng and Polokwane Complex. During June 1999 to March 2003 she was employed as a Student Counsellor at the University of Venda. During that period she conducted sessions as a Clinical Psychologist at the Tshilidzini Hospital and Kutama Senthumule Maximum Security Prison.

From April 2003 to May 2004 she was employed as a Manager for the Employee Health and Wellness program by the Mpumalanga Department of Social Development.

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Liana GroblerSAAHA President

Liana has been a registered professional nurse working mostly in the private sector until 2006. She then moved to DENOSA as National IR Manager. Later recruited by Charisma Healthcare Solutions where she progressed in rank to become the General Manager and then Executive Manager – Projects.

From Charisma she accepted a 2-year contract to assist Netcare in the Lesotho PPP Project to establish a new hospital in Lesotho. Returned to SA in 2014 and joined the Retirement environment.

Elected SAAHA President in May 2018 while managing her own company. Currently working for Allmed Healthcare Professionals as Business Development Executive and still maintaining her voluntary position with SAAHA.

Liana GroblerSAAHA President

Liana has been a registered professional nurse working mostly in the private sector until 2006. She then moved to DENOSA as National IR Manager. Later recruited by Charisma Healthcare Solutions where she progressed in rank to become the General Manager and then Executive Manager – Projects.

From Charisma she accepted a 2-year contract to assist Netcare in the Lesotho PPP Project to establish a new hospital in Lesotho. Returned to SA in 2014 and joined the Retirement environment.

Elected SAAHA President in May 2018 while managing her own company. Currently working for Allmed Healthcare Professionals as Business Development Executive and still maintaining her voluntary position with SAAHA.

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Marnel CoetzeeFeedem

Marnel started her career in education before venturing into the food services sector. For the past 25 years, she has been managing food, nutritional and cleaning services aimed mainly at senior citizens, learners, students and people with various disabilities. She holds a B.Ed (Home Economics) degree from Stellenbosch University.

Marnel CoetzeeFeedem

Marnel started her career in education before venturing into the food services sector. For the past 25 years, she has been managing food, nutritional and cleaning services aimed mainly at senior citizens, learners, students and people with various disabilities. She holds a B.Ed (Home Economics) degree from Stellenbosch University.

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Henry SpencerConsultant

A management professional of over 35 years standing, the nine prior to relocating to the UK in 2002, as Executive Director of a non-profit organization in South Africa caring for elderly and vulnerable people. Henry is well-versed in the leadership and management of Non-profits… and has extensive coal-face experience in the care of elderly people; retirement matters; as well as issues pertaining to dementia.

Henry SpencerConsultant

A management professional of over 35 years standing, the nine prior to relocating to the UK in 2002, as Executive Director of a non-profit organization in South Africa caring for elderly and vulnerable people. Henry is well-versed in the leadership and management of Non-profits… and has extensive coal-face experience in the care of elderly people; retirement matters; as well as issues pertaining to dementia.

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Dr Louw PieterseInstitute for Contemporary Research Africa

Louw holds PhD in Public Management and Development Planning from the University of Stellenbosch. His research focused on “A Public Sector Integrated Financial Governance Framework”. During the period 2006 - 2019 he was an Extra Ordinary Senior Lecturer at the School of Public Leadership (University of Stellenbosch). He was also part of the Anti-Corruption Centre for Education and Research University of Stellenbosch (ACCERUS).

He is a Fellow member of the Institute of Internal Auditors (FIIASA), a former member of the Project Management Institute and a member of the Institute of Directors (IoD). He is also a Microsoft Certified Professional. Louw has extensive experience in process and risk based internal audit and corporate governance.

He has developed a Financial Governance Framework for Provincial Treasury of the Provincial Government Western Cape (PGWC) in 2004 that became the approved official Governance Policy of Provincial Cabinet in 2009.

Dr Louw PieterseInstitute for Contemporary Research Africa

Louw holds PhD in Public Management and Development Planning from the University of Stellenbosch. His research focused on “A Public Sector Integrated Financial Governance Framework”. During the period 2006 - 2019 he was an Extra Ordinary Senior Lecturer at the School of Public Leadership (University of Stellenbosch). He was also part of the Anti-Corruption Centre for Education and Research University of Stellenbosch (ACCERUS).

He is a Fellow member of the Institute of Internal Auditors (FIIASA), a former member of the Project Management Institute and a member of the Institute of Directors (IoD). He is also a Microsoft Certified Professional. Louw has extensive experience in process and risk based internal audit and corporate governance.

He has developed a Financial Governance Framework for Provincial Treasury of the Provincial Government Western Cape (PGWC) in 2004 that became the approved official Governance Policy of Provincial Cabinet in 2009.

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Thomas SephekaInsight Story

Thomas Sepheka is a serial entrepreneur with interests and experience in the music and entertainment industries, radio, research and strategy. He is a keen mind with an ability to listen and make sense of both simple and complex subject matters. This is most likely what led him to the world of research and strategy 14 years ago while living in Cape Town, where his youngest business Insight Story was born in 2012.

Thomas has consulted and done work for a variety of high-profile individuals and blue-chip companies such as Oprah Winfrey, Nelson Mandela, King Zwelithini, Tiger Brands, Diageo, KFC and Capitec Bank to name but a few. His work entails mostly talking and engaging with everyday people in their own natural environments to help solve his client’s social, brand and strategic challenges.

Thomas SephekaInsight Story

Thomas Sepheka is a serial entrepreneur with interests and experience in the music and entertainment industries, radio, research and strategy. He is a keen mind with an ability to listen and make sense of both simple and complex subject matters. This is most likely what led him to the world of research and strategy 14 years ago while living in Cape Town, where his youngest business Insight Story was born in 2012.

Thomas has consulted and done work for a variety of high-profile individuals and blue-chip companies such as Oprah Winfrey, Nelson Mandela, King Zwelithini, Tiger Brands, Diageo, KFC and Capitec Bank to name but a few. His work entails mostly talking and engaging with everyday people in their own natural environments to help solve his client’s social, brand and strategic challenges.

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Colleen BackstromKaleidoscope Neuromarketing

Colleen’s niche and study area is in the substantial and growing body of research in the field of NeuroMarketing, and the practical application of this knowledge to the design and production of email and web campaigns. Her most important (and challenging*) mission this year is the launch of the NeuroOnlineAcademy.com; an online learning portal on Applied NeuroMarketing; she has students interested in NeuroMarketing connecting with her from The Netherlands, Spain, Portugal, Turkey, Dubai, Qatar and Lebanon and Australia. USA and UK markets on the agenda.

Colleen BackstromKaleidoscope Neuromarketing

Colleen’s niche and study area is in the substantial and growing body of research in the field of NeuroMarketing, and the practical application of this knowledge to the design and production of email and web campaigns. Her most important (and challenging*) mission this year is the launch of the NeuroOnlineAcademy.com; an online learning portal on Applied NeuroMarketing; she has students interested in NeuroMarketing connecting with her from The Netherlands, Spain, Portugal, Turkey, Dubai, Qatar and Lebanon and Australia. USA and UK markets on the agenda.

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Katherine PlintFWA Organisational Development

Katherine Plint is a Consultant and Director at FWA Organisational Development. She has 10 years of consulting experience that ranges across industries, including retail, manufacturing, media, public sector (health and education), and services, to name a few. She applies her Master’s in Industrial Psychology to offer people solutions that leverage the potential of people and organisations to enable them to perform in line with their objectives. She prides herself in delivering high customer service by working closely with clients to understand and meet their needs, and forging long term relationships offering strategic insight, perspective, guidance and innovative problem solving. Specifically, she consults with clients in the areas of psychometric assessments, training and coaching, and organisational development (job profiling, grading, and team and structure effectiveness interventions).

Katherine PlintFWA Organisational Development

Katherine Plint is a Consultant and Director at FWA Organisational Development. She has 10 years of consulting experience that ranges across industries, including retail, manufacturing, media, public sector (health and education), and services, to name a few. She applies her Master’s in Industrial Psychology to offer people solutions that leverage the potential of people and organisations to enable them to perform in line with their objectives. She prides herself in delivering high customer service by working closely with clients to understand and meet their needs, and forging long term relationships offering strategic insight, perspective, guidance and innovative problem solving. Specifically, she consults with clients in the areas of psychometric assessments, training and coaching, and organisational development (job profiling, grading, and team and structure effectiveness interventions).

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Deon PrinslooGolden Key Member

This year, Deon celebrates 33 years in hospitality, and is still excited about what the next day will bring dealing with guests from all walks of life including royalty, heads of states and other dignitaries, celebrities big and small, and those who think they are larger than life, business delegations, distinct travellers, and many more, sharing a special celebration with a loved one, and seeking much needed rest and relaxation.
Prior to working for The Palazzo hotel, Deon has worked in the hospitality sector locally and internationally in countries including Belgium and Dubai.

In October 2010, he started the very first of its kind in the country - the South African Concierge Forum, a platform that enables South African concierges/guest relations personnel to share their experiences and expertise. His motto themed: Inspire, Share and Shine continues years later with the hosting of Annual Concierge Conferences hosted in Cape Town, Durban, Garden Route and Johannesburg with additional educational days held quarterly through the Concierge Forums.

Deon PrinslooGolden Key Member

This year, Deon celebrates 33 years in hospitality, and is still excited about what the next day will bring dealing with guests from all walks of life including royalty, heads of states and other dignitaries, celebrities big and small, and those who think they are larger than life, business delegations, distinct travellers, and many more, sharing a special celebration with a loved one, and seeking much needed rest and relaxation.
Prior to working for The Palazzo hotel, Deon has worked in the hospitality sector locally and internationally in countries including Belgium and Dubai.

In October 2010, he started the very first of its kind in the country - the South African Concierge Forum, a platform that enables South African concierges/guest relations personnel to share their experiences and expertise. His motto themed: Inspire, Share and Shine continues years later with the hosting of Annual Concierge Conferences hosted in Cape Town, Durban, Garden Route and Johannesburg with additional educational days held quarterly through the Concierge Forums.

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Johan van Wyk National Sales Manager FANG Fences & Guards
Johan van Wyk National Sales Manager FANG Fences & Guards

As a regular exhibitor at this kind of Summit/Expo I must say that being the first time we had this journey with you as an organiser, it was delightful. The processes and admin was easy and down to the point and everything was as we expected and better, from the setup to the catering. We managed to setup a brand new network thanks to the opportunities created at the Summit that we will be able to build on for a long time.
So we tip our hat to you and look forward to the next one!

Caroline Cromb
Caroline CrombProduct Manager: Incontinence

We’ve been with Retirement Village Managers Summit since the beginning and are with them for the long haul.  The quality of the delegates we meet and the leads we obtain through being at the Summit are of a very high calibre.

Contact

The Retirement Village Managers team look forward to receiving  your call.

Call us on: 010 213 4005/6

Email us on: info@rvsummit.net

Marnel Coetzee
Marnel CoetzeeFeedem

From my side thank you for all the organising, it’s been a pleasure working with you.
 In the last few months you have added a lot of value to the retirement and rehab sector by stimulating conversation and thoughts. Your summits create a necessary environment for networking and knowledge sharing. Keep up the good work – I am looking forward to working with you in the future.