William Elliott Director, ActionCo

William is a sought-after executive coach and psychologist in Cape Town, and director of ActionCo (Pty) Ltd. He holds an honours degree in Business Science from University of Cape Town, and a master’s degree in psychology from University of Stellenbosch. William did four years of community service in the Department of Labour in the 80’s for refusing to serve in the SADF at the time. After working in various managerial roles in an NGO providing employment and services to the disabled, he completed his Masters at Stellenbosch and launched his executive coaching and psychology practice in Cape Town.

William Elliott Director, ActionCo

William is a sought-after executive coach and psychologist in Cape Town, and director of ActionCo (Pty) Ltd. He holds an honours degree in Business Science from University of Cape Town, and a master’s degree in psychology from University of Stellenbosch. William did four years of community service in the Department of Labour in the 80’s for refusing to serve in the SADF at the time. After working in various managerial roles in an NGO providing employment and services to the disabled, he completed his Masters at Stellenbosch and launched his executive coaching and psychology practice in Cape Town.

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Julia AhlfeldtConsultant

Julia started her career as a management consultant, primarily working with clients in the financial services industry. Early on, she became interested in consumer insights and facilitating process improvement in ways that both enhanced efficiency and benefitted customers. This eventually progressed into implementing customer-centered strategic change, and Julia expanded into other industries.
ABSA, Momentum, Virgin and Cell C are a few South African blue-chips who she’s worked with, while internationally it includes American Express (USA), Ross Stores (USA), JP Morgan Chase.

Julia AhlfeldtConsultant

Julia started her career as a management consultant, primarily working with clients in the financial services industry. Early on, she became interested in consumer insights and facilitating process improvement in ways that both enhanced efficiency and benefitted customers. This eventually progressed into implementing customer-centered strategic change, and Julia expanded into other industries.
ABSA, Momentum, Virgin and Cell C are a few South African blue-chips who she’s worked with, while internationally it includes American Express (USA), Ross Stores (USA), JP Morgan Chase.

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Rayne StroebelManaging Director, Geratec

Rayne Stroebel started GERATEC (Gerontological research, Training, Education and Caring) in 1996, providing a host of services and products exclusively to the long-term care sector. Rayne is an entrepreneur who is passionate about person directed support for Elders, and creating environments for Elders to flourish. He has a specific passion for people living with neurocognitive impairment, and started the first small home catering for individuals with cognitive impairment with the ACVV in Paarl.

Rayne StroebelManaging Director, Geratec

Rayne Stroebel started GERATEC (Gerontological research, Training, Education and Caring) in 1996, providing a host of services and products exclusively to the long-term care sector. Rayne is an entrepreneur who is passionate about person directed support for Elders, and creating environments for Elders to flourish. He has a specific passion for people living with neurocognitive impairment, and started the first small home catering for individuals with cognitive impairment with the ACVV in Paarl.

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Syd EckleyConsultant

Syd has had an extensive career that in a long list of accomplishments includes being a member of the Investigating team of the SA Human Rights Commission to determine the status of Older Persons in South Africa and co-author of the report till 2016. He assisted with establishing the Senior SANGALA Programme -a national program to promote Active Ageing in partnership with the Department of Sport and Recreation between 1997—2003. He was
Chairperson of the Organising Committee for the International Year for Older Persons in 1999. Syd was a member of the Ministerial Committee on the abuse of older persons during 2000-2003; a member of the technical committee for Act 13/06 and Regulations—2004/5 and currently. A consultant for retirement village development and on ageing matters under Consult Age from 2002 to date.

Syd EckleyConsultant

Syd has had an extensive career that in a long list of accomplishments includes being a member of the Investigating team of the SA Human Rights Commission to determine the status of Older Persons in South Africa and co-author of the report till 2016. He assisted with establishing the Senior SANGALA Programme -a national program to promote Active Ageing in partnership with the Department of Sport and Recreation between 1997—2003. He was
Chairperson of the Organising Committee for the International Year for Older Persons in 1999. Syd was a member of the Ministerial Committee on the abuse of older persons during 2000-2003; a member of the technical committee for Act 13/06 and Regulations—2004/5 and currently. A consultant for retirement village development and on ageing matters under Consult Age from 2002 to date.

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Dr Anban PillayDeputy Director General NHI, National Department of Health

Dr Pillay is a qualified Pharmacist with a PhD from University of Newcastle, Australia. He is a Board Member of Medicines Patent Pool; Chair of the WHO’s Expert Committee on Essential Medicines; Co-ordinator of the international network of developing countries on the medicine pricing strategies; Member of the Cochrane Advisory Board of South Africa; Honorary Research Associate, University of Newcastle, Australia and Honorary Senior Lecturer, University of KwaZulu Natal.

Dr Anban PillayDeputy Director General NHI, National Department of Health

Dr Pillay is a qualified Pharmacist with a PhD from University of Newcastle, Australia. He is a Board Member of Medicines Patent Pool; Chair of the WHO’s Expert Committee on Essential Medicines; Co-ordinator of the international network of developing countries on the medicine pricing strategies; Member of the Cochrane Advisory Board of South Africa; Honorary Research Associate, University of Newcastle, Australia and Honorary Senior Lecturer, University of KwaZulu Natal.

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Andy RiceBrand Guru

Andy is probably South Africa's best-known branding and advertising expert.
As a strategist he headed up Ogilvy Johannesburg's account planning department before founding Yellowwood, a specialist brand strategy consultancy that grew to become South Africa's leader in its field. Yellowwood is now part of the TBWA empire, with Andy continuing to stay involved as Chairman. As a speaker he combines his professional brand consulting experience with his reputation as the co-host of Talk Radio 702's popular "AdFeature with Andy Rice".

Andy RiceBrand Guru

Andy is probably South Africa's best-known branding and advertising expert.
As a strategist he headed up Ogilvy Johannesburg's account planning department before founding Yellowwood, a specialist brand strategy consultancy that grew to become South Africa's leader in its field. Yellowwood is now part of the TBWA empire, with Andy continuing to stay involved as Chairman. As a speaker he combines his professional brand consulting experience with his reputation as the co-host of Talk Radio 702's popular "AdFeature with Andy Rice".

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Dr Gale UreManager Non-Communicable Diseases, Life Esidemeni

BA, BA HONS (Psychology), MA (Psychology), D Litt et Phil (Psychology), MScMed (Bioethics & Health Law) PHD (Bioethics & Health Law)
Dr Ure holds double doctorates – one in psychology and the other in bioethics and health law, is an honorary lecturer in bioethics and health law at Wits Medical School, Steve Biko Centre for Bioethics. She has been a PEPFAR fellow seconded to World Vision International working with carers of orphans of Aids and vulnerable children in rural Thaba Nchu and Matatiele, South Africa. Dr Ure is the author of the chapter on substance abuse in Abnormal Psychology: A South African Perspective published by Oxford University Press 1st & 2nd edition and is also an associate editor of the International Journal of Mental Health and Substance Abuse (Springer).

Dr Gale UreManager Non-Communicable Diseases, Life Esidemeni

BA, BA HONS (Psychology), MA (Psychology), D Litt et Phil (Psychology), MScMed (Bioethics & Health Law) PHD (Bioethics & Health Law)
Dr Ure holds double doctorates – one in psychology and the other in bioethics and health law, is an honorary lecturer in bioethics and health law at Wits Medical School, Steve Biko Centre for Bioethics. She has been a PEPFAR fellow seconded to World Vision International working with carers of orphans of Aids and vulnerable children in rural Thaba Nchu and Matatiele, South Africa. Dr Ure is the author of the chapter on substance abuse in Abnormal Psychology: A South African Perspective published by Oxford University Press 1st & 2nd edition and is also an associate editor of the International Journal of Mental Health and Substance Abuse (Springer).

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Vanessa CloustonGeneral Manager, Essenwood Retirement Village

Her career started at The Association for the Aged (Tafta) in 2006 working in procurement. Not long after she was promoted to Head of Department for the Operations department at Tafta. This portfolio included procurement, maintenance and health & safety. In 2011, Vanessa spear headed the launch of a new service at Tafta called Ageing in Place which facilitated the older person's wish to live safely and comfortably in their own homes. Starting a new business venture was a challenge that Vanessa thrived on. In 2012, she was promoted to the executive at Tafta taking up the role of Divisional Manager of Operations. This portfolio included projects at the company, information technology and contracts. Vanessa continued with Ageing in Place as well. She presented a paper on Ageing in Place at the All Africa IAGG conference in 2012.
In 2015 Vanessa was chosen to project manage the development of an ambitious strategic plan for Tafta which aimed to create sustainability for years to come.

Vanessa CloustonGeneral Manager, Essenwood Retirement Village

Her career started at The Association for the Aged (Tafta) in 2006 working in procurement. Not long after she was promoted to Head of Department for the Operations department at Tafta. This portfolio included procurement, maintenance and health & safety. In 2011, Vanessa spear headed the launch of a new service at Tafta called Ageing in Place which facilitated the older person's wish to live safely and comfortably in their own homes. Starting a new business venture was a challenge that Vanessa thrived on. In 2012, she was promoted to the executive at Tafta taking up the role of Divisional Manager of Operations. This portfolio included projects at the company, information technology and contracts. Vanessa continued with Ageing in Place as well. She presented a paper on Ageing in Place at the All Africa IAGG conference in 2012.
In 2015 Vanessa was chosen to project manage the development of an ambitious strategic plan for Tafta which aimed to create sustainability for years to come.

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Ashnie MuthusamyGroup Talent Manager, Sun International

Ashnie has an Honours degree in psychology, a Masters diploma in HR Management and a Masters degree in Leadership. She is a registered counsellor in Psychometry with the Health Professions Council of South Africa. For the last 20 years she has worked in various roles in Talent Management. She recently published a book on Succession Management: The Definite Do’s and Detrimental Don’ts on how to practically implement succession management in one’s organisation.

Ashnie MuthusamyGroup Talent Manager, Sun International

Ashnie has an Honours degree in psychology, a Masters diploma in HR Management and a Masters degree in Leadership. She is a registered counsellor in Psychometry with the Health Professions Council of South Africa. For the last 20 years she has worked in various roles in Talent Management. She recently published a book on Succession Management: The Definite Do’s and Detrimental Don’ts on how to practically implement succession management in one’s organisation.

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Louise NixChief Professional Nurse, CPOA

After completing her training at Groote Schuur Hospital, and qualifying as Registered Nurse in 1985, Louise focused on pediatric orthopedics. Thereafter, she branched into a more administrative role in the private hospital sector. In 2015, she realized her passion for the care of the elderly as well as palliative care. Before joining CPOA in 2017, Louise managed a 50-bed retirement home in Cape Town and was instrumental in opening a 60 bed sub-acute facility. Wanting to progress her career path, Louise joined the CPOA Head Office as a chief professional nurse, overseeing and managing half of the company’s Care Centres.

Louise NixChief Professional Nurse, CPOA

After completing her training at Groote Schuur Hospital, and qualifying as Registered Nurse in 1985, Louise focused on pediatric orthopedics. Thereafter, she branched into a more administrative role in the private hospital sector. In 2015, she realized her passion for the care of the elderly as well as palliative care. Before joining CPOA in 2017, Louise managed a 50-bed retirement home in Cape Town and was instrumental in opening a 60 bed sub-acute facility. Wanting to progress her career path, Louise joined the CPOA Head Office as a chief professional nurse, overseeing and managing half of the company’s Care Centres.

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Jeff GilmorePresident of the Association of Residential Communities

For the last 20 years Jeff has been assisting networking bodies, national committees, national stakeholder groupings, sector training authorities, national standards bodies, government departments and employer bodies, in areas of collaboration, generation of national standards and qualifications and formalisation of agreements for purposes of harmony, legislation and common purpose.

Jeff GilmorePresident of the Association of Residential Communities

For the last 20 years Jeff has been assisting networking bodies, national committees, national stakeholder groupings, sector training authorities, national standards bodies, government departments and employer bodies, in areas of collaboration, generation of national standards and qualifications and formalisation of agreements for purposes of harmony, legislation and common purpose.

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Dr Cobus OosthuizenCEO, LifeXchange Solutions

Dr. Oosthuizen has spent the last 10 years of his life researching and practicing sustainable change management, positive human behavior development, neuro-leadership and mentoring. Besides lecturing Personal Mastery at the business faculty of Stellenbosch and Engineering faculty of Tshwane University of Technology, Dr. Oosthuizen loves taking communities, organizations and businesses forward by focusing on the development of key individuals and teams. Cobus holds a PHD from Stellenbosch University in Mentoring, a MDIV on Counseling & Mentorship, LTH BISA Licentia Docendi (Teaching) and BA Hon.

Dr Cobus OosthuizenCEO, LifeXchange Solutions

Dr. Oosthuizen has spent the last 10 years of his life researching and practicing sustainable change management, positive human behavior development, neuro-leadership and mentoring. Besides lecturing Personal Mastery at the business faculty of Stellenbosch and Engineering faculty of Tshwane University of Technology, Dr. Oosthuizen loves taking communities, organizations and businesses forward by focusing on the development of key individuals and teams. Cobus holds a PHD from Stellenbosch University in Mentoring, a MDIV on Counseling & Mentorship, LTH BISA Licentia Docendi (Teaching) and BA Hon.

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Prof Craig HousehamConsultant

Professor Househam is a graduate of the University of Cape Town having completed both under and post-graduate study at this university. He is a specialist paediatrician. Thereafter he became the Head of the Free State Health Department in February 1995 a post which he held until 2001. In 2002, he was appointed as Head of the Western Cape Department of Health, a post which he held until his retirement on 31st March 2015. During his term of office, health services in the Western Cape underwent significant restructuring with the implementation of Healthcare 2010 by the Western Cape Government. Since his retirement, Professor Househam has been contracted by Advanced Health and Deloitte South Africa on a consultant basis, presented a management masterclass and undertaken various other private sector consultant briefs. Professor Househam has served on a national ministerial task team related to hospital performance from 2015 to April 2018, was a member of the intervention task team appointed to assist the management of the Gauteng Department of Health.

Prof Craig HousehamConsultant

Professor Househam is a graduate of the University of Cape Town having completed both under and post-graduate study at this university. He is a specialist paediatrician. Thereafter he became the Head of the Free State Health Department in February 1995 a post which he held until 2001. In 2002, he was appointed as Head of the Western Cape Department of Health, a post which he held until his retirement on 31st March 2015. During his term of office, health services in the Western Cape underwent significant restructuring with the implementation of Healthcare 2010 by the Western Cape Government. Since his retirement, Professor Househam has been contracted by Advanced Health and Deloitte South Africa on a consultant basis, presented a management masterclass and undertaken various other private sector consultant briefs. Professor Househam has served on a national ministerial task team related to hospital performance from 2015 to April 2018, was a member of the intervention task team appointed to assist the management of the Gauteng Department of Health.

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Jacqui StewartCEO, COHSASA

Jacqui has worked in the public and private health care sectors in South Africa and England. Having qualified as a registered nurse in Cape Town she went on to specialise in Cardio-Thoracic nursing in England. She ran the Transplant Unit at Harefield Hospital for five years. From there Jacqui moved into a variety of managerial roles in the National Health Service at district and regional level, including quality improvement, planning and organisational development. She was the Director of Career Development and Succession Planning at the NHS Modernisation Agency, Leadership Centre. She was appointed CEO in April 2016. Jacqui returned to South Africa in 2005 to join COHSASA as Chief Operations Manager. She has completed her Masters in Professional Studies (Health) with Middlesex University, London. Her passions are healthcare quality and leadership.

Jacqui StewartCEO, COHSASA

Jacqui has worked in the public and private health care sectors in South Africa and England. Having qualified as a registered nurse in Cape Town she went on to specialise in Cardio-Thoracic nursing in England. She ran the Transplant Unit at Harefield Hospital for five years. From there Jacqui moved into a variety of managerial roles in the National Health Service at district and regional level, including quality improvement, planning and organisational development. She was the Director of Career Development and Succession Planning at the NHS Modernisation Agency, Leadership Centre. She was appointed CEO in April 2016. Jacqui returned to South Africa in 2005 to join COHSASA as Chief Operations Manager. She has completed her Masters in Professional Studies (Health) with Middlesex University, London. Her passions are healthcare quality and leadership.

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Keith BonsallDirector, Halcyon Management Services

Keith has spent the last 34 years in private hospital industry, 6 of which were as an elected director of the National Association of Private Hospitals (now Hospital Association of South Africa). He has been the Hospital Manager of a number of large hospitals in Durban, Johannesburg and Pretoria.
Halcyon Management Services (HMS) was established in 1996 by Keith, as a vehicle to provide management consulting services to the health care industry. Keith has also spent time in the United States studying hospital management processes and systems, particularly with the emphasis on productivity, cost and profit performance within a Managed Care and strong cost driven environment. During the last 10 years he personally had project responsibility for the development and commissioning of a number of large greenfield private hospital projects. Currently Halcyon has over 15 greenfield private hospitals in process in South Africa and sub-Sahara.

Keith BonsallDirector, Halcyon Management Services

Keith has spent the last 34 years in private hospital industry, 6 of which were as an elected director of the National Association of Private Hospitals (now Hospital Association of South Africa). He has been the Hospital Manager of a number of large hospitals in Durban, Johannesburg and Pretoria.
Halcyon Management Services (HMS) was established in 1996 by Keith, as a vehicle to provide management consulting services to the health care industry. Keith has also spent time in the United States studying hospital management processes and systems, particularly with the emphasis on productivity, cost and profit performance within a Managed Care and strong cost driven environment. During the last 10 years he personally had project responsibility for the development and commissioning of a number of large greenfield private hospital projects. Currently Halcyon has over 15 greenfield private hospitals in process in South Africa and sub-Sahara.

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Liezle HartmanGeneral Manager, Retire@Midstream

Liezle Hartman is a passionate, service orientated professional with 20 years’ management experience in the Hospitality Industry. She is a detail-orientated academic and analyst with a master’s degree in Science and Post Graduate Diploma in Project Management - both obtained with distinction.
During her career, she has presented papers at different forums and has attended numerous international and national conferences and indabas. She brings with her service orientation when managing Retire@Midstream, a large retirement village with more than 800 residents. She has a heart for the elderly and feels herself honoured to be surrounded by so much respect, compassion, experience and knowledge of the people that are under her care. She is passionate and enthusiastic about the possibilities and opportunities that she encounters every day, about the significant difference small changes can make in somebody’s life and about how everybody must work together to achieve harmony. The adage of everybody is fighting a battle has never been more relevant, and she encourages people to support each other by reaching out.

Liezle HartmanGeneral Manager, Retire@Midstream

Liezle Hartman is a passionate, service orientated professional with 20 years’ management experience in the Hospitality Industry. She is a detail-orientated academic and analyst with a master’s degree in Science and Post Graduate Diploma in Project Management - both obtained with distinction.
During her career, she has presented papers at different forums and has attended numerous international and national conferences and indabas. She brings with her service orientation when managing Retire@Midstream, a large retirement village with more than 800 residents. She has a heart for the elderly and feels herself honoured to be surrounded by so much respect, compassion, experience and knowledge of the people that are under her care. She is passionate and enthusiastic about the possibilities and opportunities that she encounters every day, about the significant difference small changes can make in somebody’s life and about how everybody must work together to achieve harmony. The adage of everybody is fighting a battle has never been more relevant, and she encourages people to support each other by reaching out.

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Anni HoareFounder, Crossroads Company

It was late in her 40’s that Anni discovered her purpose was the enhancement of leadership and the advancement of entrepreneurship. By understanding the vision of the businesses of the few who affect the lives of many through employment, she realised that she could tangibly contribute to business, the community and her country. Through the facilitation of peer advisory groups, tailored workshops and the Strat Track methodology she developed, she has provided purposeful guidance to increase the effectiveness of leaders and the results of companies in their turnover, accountability and staffing issues. Mentoring and offering guidance to business owners (who are often serial entrepreneurs) to resolve their issues and maximize their opportunities results in them making better decisions, creates better results within their companies and in turn fosters better leadership. Why does this matter? It matters as it creates lifestyle and legacy for business owners, local employment and strong companies which impact communities and the country. Connecting with people and challenging leaders to be better leaders is her natural forte and coupled with the collective genius she is able to extract from within the management teams in company’s she engages with has proven to be a sound formula for outcomes based group strategy sessions, workshops, motivational keynotes and companies who require a methodology formula which works.

Anni HoareFounder, Crossroads Company

It was late in her 40’s that Anni discovered her purpose was the enhancement of leadership and the advancement of entrepreneurship. By understanding the vision of the businesses of the few who affect the lives of many through employment, she realised that she could tangibly contribute to business, the community and her country. Through the facilitation of peer advisory groups, tailored workshops and the Strat Track methodology she developed, she has provided purposeful guidance to increase the effectiveness of leaders and the results of companies in their turnover, accountability and staffing issues. Mentoring and offering guidance to business owners (who are often serial entrepreneurs) to resolve their issues and maximize their opportunities results in them making better decisions, creates better results within their companies and in turn fosters better leadership. Why does this matter? It matters as it creates lifestyle and legacy for business owners, local employment and strong companies which impact communities and the country. Connecting with people and challenging leaders to be better leaders is her natural forte and coupled with the collective genius she is able to extract from within the management teams in company’s she engages with has proven to be a sound formula for outcomes based group strategy sessions, workshops, motivational keynotes and companies who require a methodology formula which works.

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Sorika de SwardtSocial Worker Private Practice

Following her training in Social Work and Psychology in South Africa, she immigrated to the United Kingdom in 2001 where she further specialized in the fields of Addiction, Mental Health and Forensic Social Work. She developed a forensic dual diagnosis treatment program for the patients in a medium secure treatment unit. She created a training program for Social and Healthcare Professionals which was nominated in 2005 for the NIHME Quality awards in England. She lectured on the Mental Health Act at Essex University and in 2006 was the clinical director of a film about the effect of severe mental illness on family and carers. This DVD won the Silver Quality Trust award in 2007 as part of a training package.

Since February 2018 Sorika is heading the Psycho-Social services at Retire@Midstream and is responsible for amongst other things, Assessment, Care planning, case management, therapeutic intervention, programme development, research and psycho-education. This involves staff, residents, resident’s families and the greater Community.

Sorika is a regular guest on South African radio stations, television and is consulted by Magazines and newspapers for expert opinions.

Sorika de SwardtSocial Worker Private Practice

Following her training in Social Work and Psychology in South Africa, she immigrated to the United Kingdom in 2001 where she further specialized in the fields of Addiction, Mental Health and Forensic Social Work. She developed a forensic dual diagnosis treatment program for the patients in a medium secure treatment unit. She created a training program for Social and Healthcare Professionals which was nominated in 2005 for the NIHME Quality awards in England. She lectured on the Mental Health Act at Essex University and in 2006 was the clinical director of a film about the effect of severe mental illness on family and carers. This DVD won the Silver Quality Trust award in 2007 as part of a training package.

Since February 2018 Sorika is heading the Psycho-Social services at Retire@Midstream and is responsible for amongst other things, Assessment, Care planning, case management, therapeutic intervention, programme development, research and psycho-education. This involves staff, residents, resident’s families and the greater Community.

Sorika is a regular guest on South African radio stations, television and is consulted by Magazines and newspapers for expert opinions.

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Linda RonnieProfessor, UCT

Linda is Associate Professor in Organisational Behaviour and People Management at the University of Cape Town where she holds the position as Dean of Commerce. She holds a PhD (UCT), Master in Education (Sheffield) and a MSc in Applied Psychology (Liverpool). Her research and teaching focus on a wide range of people management topics including organisational culture, recruitment and selection, motivation and teamwork, labour relations, and managing change.

Linda RonnieProfessor, UCT

Linda is Associate Professor in Organisational Behaviour and People Management at the University of Cape Town where she holds the position as Dean of Commerce. She holds a PhD (UCT), Master in Education (Sheffield) and a MSc in Applied Psychology (Liverpool). Her research and teaching focus on a wide range of people management topics including organisational culture, recruitment and selection, motivation and teamwork, labour relations, and managing change.

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Wendy KempFounder Member/MD, Accountability Group

Wendy owned a business that manufactured stainless steel wine tanks until somebody defaulted with payment of that final cheque post completion of contract. With being so seriously ‘slam-dunked’; she and her late husband Howard decided to design a business that would place every defaulter on a web-based system to forewarn their members of the possibility of being disappointed by non-payment from potential clients – making each defaulter Accountable for their actions! Accountability is now 13years old with over 14 500 businesses that have registered to Mitigate Risk and assistance in Default Recovery.

Wendy KempFounder Member/MD, Accountability Group

Wendy owned a business that manufactured stainless steel wine tanks until somebody defaulted with payment of that final cheque post completion of contract. With being so seriously ‘slam-dunked’; she and her late husband Howard decided to design a business that would place every defaulter on a web-based system to forewarn their members of the possibility of being disappointed by non-payment from potential clients – making each defaulter Accountable for their actions! Accountability is now 13years old with over 14 500 businesses that have registered to Mitigate Risk and assistance in Default Recovery.

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Bridget KnightMaster Franchisee Partners, Asentiv South Africa

Bridget’s expertise in the Health and Fitness industry spans 13 years. She then translated the lessons learnt in the fitness industry to coaching. In 2012 she completed the Master 1 - 4 course with Marc Sternberg Consciousness Coaching. She is a strong believer in connections and networking and joined Asentiv South Africa in 2016

Bridget KnightMaster Franchisee Partners, Asentiv South Africa

Bridget’s expertise in the Health and Fitness industry spans 13 years. She then translated the lessons learnt in the fitness industry to coaching. In 2012 she completed the Master 1 - 4 course with Marc Sternberg Consciousness Coaching. She is a strong believer in connections and networking and joined Asentiv South Africa in 2016

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Vagn NielsenCEO, Helderberg Village

Located in Somerset West, Helderberg Village is one of the largest gated residential estates in South Africa with nearly 800 houses and 1200 residents. Under his leadership, the estate was awarded the coveted title of “Best Retirement Development in the World” at the International Property Awards during 2012/13. Vagn majored in local government law and administration and held managerial positions in local government before taking on his current position 16 years ago. Due to his wealth of knowledge on gated estates, he regularly advises and assists Developers and other Trustees and Estate managers on best practices and workable solutions.

Vagn NielsenCEO, Helderberg Village

Located in Somerset West, Helderberg Village is one of the largest gated residential estates in South Africa with nearly 800 houses and 1200 residents. Under his leadership, the estate was awarded the coveted title of “Best Retirement Development in the World” at the International Property Awards during 2012/13. Vagn majored in local government law and administration and held managerial positions in local government before taking on his current position 16 years ago. Due to his wealth of knowledge on gated estates, he regularly advises and assists Developers and other Trustees and Estate managers on best practices and workable solutions.

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Donald Houston-McMillanMD, Allmed

Donald Houston-McMillan has been the Managing Director of Allmed Healthcare Professionals for the last 12 years and is on the exco of the Workforce Group listed on the JSE and the holding company of Allmed Healthcare professionals. He has been on the exco of the Allied Healthcare Association of South Africa (AHASA) and has been their Chairman for the last two years being 2017and 2018.

He has been involved in the HR - recruitment industry for 24 years and has been in the healthcare arena for the last 14 years. While immersing himself in the healthcare industry one of life’s great adventures started.

Donald Houston-McMillanMD, Allmed

Donald Houston-McMillan has been the Managing Director of Allmed Healthcare Professionals for the last 12 years and is on the exco of the Workforce Group listed on the JSE and the holding company of Allmed Healthcare professionals. He has been on the exco of the Allied Healthcare Association of South Africa (AHASA) and has been their Chairman for the last two years being 2017and 2018.

He has been involved in the HR - recruitment industry for 24 years and has been in the healthcare arena for the last 14 years. While immersing himself in the healthcare industry one of life’s great adventures started.

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Dr Anthony SmithWestern Cape Vice President of the Southern African Sexual Health Association.

Dr Smith is a qualified medical doctor and sexologist with a practice in Cape Town. He is the Western Cape Vice President of the Southern African Sexual Health Association.
(MbChB) University of Cape Town. MfamMed (UCT) Masters Family Medicine
Msc. Masters Medical Anthropology (University College London). FECSM (Fellow of European Committee Sexual Medicine). Diplomas in Child Health & Geriatric Care.MbCHB.

Dr Anthony SmithWestern Cape Vice President of the Southern African Sexual Health Association.

Dr Smith is a qualified medical doctor and sexologist with a practice in Cape Town. He is the Western Cape Vice President of the Southern African Sexual Health Association.
(MbChB) University of Cape Town. MfamMed (UCT) Masters Family Medicine
Msc. Masters Medical Anthropology (University College London). FECSM (Fellow of European Committee Sexual Medicine). Diplomas in Child Health & Geriatric Care.MbCHB.

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Schedule

Highly configurable block with optional auditoriums and threads

  • Management Stream
  • Care Stream
  • Trustees/HOA Stream
  • Day 1 - 30 May 2019
  • Hall B
  • Hall A and B
  • Exhibition
09:30 AM - 10:00 AMManagement succession planning for a successful business By Ashnie Muthusamy

Although the type of process and the extent of succession management may be different, organisations both large and small have some form of succession. Regardless of the size of your organisation, this session will provide you with guidelines on successfully implementing Succession Management taking cognisance of organisational culture, readiness and leadership maturity.

The speaker will share:

  • understanding the business case for succession
  • quick tips on the dos and don’ts of succession
  • some suggestions on enhancing your process and how to improve your succession rollout
10:30 AM - 11:00 AMPANEL DISCUSSION By Vanessa Clouson, Gale Ure, Sorika de Swardt

Sectional Title and rental RVs experience the challenge of how to manage to move the resident to another level of care when the family says no. How does one go about determining consent and capacity? What are the potential legal implications and the risks involved for all parties?

11:00 AM - 12:00 PMA consultation with Syd Ecklerly By Syd Eckley

This is an open forum where you can ask Syd any burning questions you may have.  We will be using Facebook and Twitter to capture your questions.  He will then be able to see if there are overlaps and respond to your questions.  Delegates will also be able to see what questions are being posed through Twitter and Facebook feeds on the social media wall.

Topic to be confirmed
12:00 PM - 12:30 PMTopic to be confirmed
02:00 PM - 02:30 PMInsights on how to Improve your Debt Management By Wendy Kemp

Given the financial climate, South Africans face the realities of debt are increasing.  Wendy will share some steps on how to reduce your risk that include:

  • the importance of Knowing Your Customer
  • verifying your client’s Credit Worthiness;
  • securing sureties;
  • managing amounts outstanding vs terms & conditions when incapable to sign at the day of admittance of village or frail care;
  • Social Responsibilities; and
  • Clients refuse to pay staff overtime / double pay on weekends
How to Develop a Referral Marketing Strategy the old-fashioned way By Bridget Knight

Do you remember the days when your ‘circle of influence’ was embodied in your Rolodex?

Ongoing business was passed through the nurturing of relationships and shared contacts. There was a professional loyalty, born of a one-on-one personal connection that sealed the deal, and ruled out all other competition. People did business with people they knew, liked and trusted.

Irrespective of the benefits of the digital age, people still prefer to do business with people they know, like and trust.   Bridget will share how to get back to basics and create a solid and consistent person-to-person business referral strategy that will grow your business.

08:30 AM - 09:30 AMLiving a Brand By Andy Rice

This presentation will focus on emergent issues that contemporary brands must face.  Communities and markets are constantly evolving, and brands must revisit their strategies in order to keep apace of this fluid environment.   Andy will cover topics such as:

  • building a brand-led business
  • purpose-driven brand citizenship
  • customer and staff centricity
  • keeping the brand communications freshly consistent
  • the challenge of crisis management

and a sober view of the  opportunities for brands in the social and digital media space.

By the end of this presentation, you will have gained a new perspective about the discipline of branding, and you’ll have taken the first steps towards a strategy that will deliver unmatched competitive advantage.

 

Refreshments & Exhibition
10:00 AM - 10:30 AMRefreshments & Exhibition
Lunch & Exhibition
12:30 PM - 01:30 PMLunch & Exhibition
Refreshments & Exhibition
02:30 PM - 03:00 PMRefreshments & Exhibition
  • Hall C
  • Hall A and B
  • Exhibition
09:30 AM - 10:00 AMManaging the Assessment, Meaningful Lifestyle Programmes and Holistic Integrated Social Care of Older Persons in Retirement Villages and Old Age homes By Liezle Hartman

The aim of this presentation is to investigate the various stumbling blocks and the possible solutions as currently being piloted at Retire@Midstream.  The tasks of the Manager of a facility that cares for the elderly is well known for its variety in skill demands that often supersedes the experience and expertise of most Retirement Village Managers.  Many Managers are appointed for their financial, marketing and corporate excellence whilst others may have excelled in the clinical field with the more human science approach. Seldom does one person have all the skills and knowledge that a position like this requires?   The list below is not at all exhaustive but is an indication of some of the challenges experienced by the manager:

  • The skill, personality and expertise of the manager
  • Acceptance of the process of aging by the older person and the family
  • Persons being equipped to conduct pre-assessment of the needs of the older person
  • Appropriate self-screening and standardized assessment tools
  • Uncooperative family members and resistance to the process from other sources
  • Making of fundamentally correct judgments and recommendations of the assessment facts.
  • Restrictions imposed by Legislation, Memorandum of Incorporation, house rules etc.

   The presenter will discuss possible ways of addressing the challenges as follows:

  • Capacity building of the Manager.
  • General anti-stigma and Psyche-education programs regarding the cycle of life
  • Appointment of correct skills mix at your facility and building the capacity of current staff members.
  • Utilization of appropriate screening and assessment tools.
  • Utilization of family meetings, care plans and care pathways to make the family members and older person part of the team.
  • Psycho-education and feedback on assessment outcomes and the usefulness of care packages in maintaining an independent and meaningful living.
  • Research, audit and publication of assessment and screening outcomes with their associated recommendations and care packages.
10:00 AM - 10:30 AMIntergenerational Care Concept By Louise Nix

 Today young and old are increasingly cared for in isolated age groups. Many children rarely mix with the elderly or less able. Equally, many older people can feel lonely and disconnected from society. There is an increasing move worldwide to house pre-schools within grounds of retirement facilities to enable regular, structured, intergenerational interactions to take place.

 Children benefit from engaging with older adults who have a lifetime of skills & experience to pass down and who also have time and patience to be truly in the moment. Equally important, studies have shown improvements in physical fitness and mental health of the elderly involved, an improved sense of self-worth and purpose and reduced feelings of isolation and depression. 

 In January 2018, CPOA partnered with Twinkles playschool to embark on a pilot project for the intergenerational care concept. This was the first playschool in South Africa to offer intergenerational activities as part of the children’s weekly routine as well as allow for positive interaction with the elderly.

 This presentation will show you the valuable lessons that have been learnt, the wonderful outcomes as well as the important aspects that need to be evaluated and considered.

11:00 AM - 12:00 AMHow to Keep your Staff Motivated? By Dr Oosthuizen

In this explosive presentation, Dr Oosthuizen will open a window into the minds of your team and give you some practical tools as to how to get the best out of them.  In 2007, Dr Cobus Oosthuizen, so convinced that his team’s research in sustainable transformation through Neuro-Mentoring will lead people to reach their potential, wanted to put it to the test in the most difficult environment thinkable in order to unequivocally say that this is not just a theory, but reality.

“I decided to target gangsters,” he said, “for if we can see real lasting growth in a low-performance person that has given up on life, and has very little motivation to achieve any goals, just think what impact it will have on our economy if we can teach this to managers, supervisors, team leaders and company owners!”

 In 2008, he embarked on a journey with three active gangsters, and within a very short time, these gangsters became integrated back into society as working employees, loving husbands and one even became a senior manager of his company!

 Dr Oosthuizen is a neuroscientist who undertakes research and development to assist companies to maximize their team.  Research shows that incentivising staff monetarily doesn’t always work.  So what does?  Dr Oosthuizen’s insightful and incredibly interesting presentation shows how you can influence your staff to get the most out of them.

How to Develop an Effective Sex Education Programme
12:00 PM - 12:30 PMHow to Develop an Effective Sex Education Programme By Dr Anthony Smith
01:30 PM - 02:00 PMPerspectives on Substance Abuse in Aging By Sorika de Swardt

Sorika de Swardt will explore not only the reasons behind the escalation in addiction amongst older persons, but also the difficulties they find in accessing treatment and when they do access treatment, they find it not age-appropriate or specific rendering it ineffective. The management of two different case studies and their outcomes will be used to explore practical ways forward to assist in addressing this issue.

02:00 PM - 02:30 PMMeasuring and Benchmarking Quality Standards in Frail Care By Jacqui Stewart

The CEO of Council for Health Service Accreditation of Southern Africa (COHSASA) will share their insights on how to develop standards for frail care services and methods of implementing standards.  She will also discuss approaches to quality improvement to ensure that the improvement is sustainable.  Benchmarking and the benefit of accreditation will also be discussed.

Update on Nutrition for the Aged
03:00 PM - 03:30 PMUpdate on Nutrition for the Aged
03:30 PM - 04:00 PMUnderstanding What it Means to be a Manager By Prof Craig Househam

Professor Househam will draw practical lessons from episodes in his career as Head of Department for Western Cape Dept of Health when faced with budgetary crises, service delivery challenges and political change. He will also outline the challenges he faced as a senior health service manager both in his personal and professional life during this time once gain drawing lessons for the participants from these experiences.

12:00 AM - 12:30 PMFind out how to develop an effective sex education programme By Dr Anthony Smith

Dr Anthony Smith, a member of the South African Sexual Health Association will be sharing his on the ground knowledge of sexual health in elderly people.  Knowledge about HIV transmission and prevention accompanied by appropriate reduction in behavioral risk practices are important in combating and reversing the spread of HIV .   The average prevalence of HIV in the elderly population aged 50 years and older is 7.1%.

08:30 AM - 09:30 AMLiving a Brand By Andy Rice

This presentation will focus on emergent issues that contemporary brands must face.  Communities and markets are constantly evolving, and brands must revisit their strategies in order to keep apace of this fluid environment.   Andy will cover topics such as:

  • building a brand-led business
  • purpose-driven brand citizenship
  • customer and staff centricity
  • keeping the brand communications freshly consistent
  • the challenge of crisis management

and a sober view of the opportunities for brands in the social and digital media space.

By the end of this presentation, you will have gained a new perspective about the discipline of branding, and you’ll have taken the first steps towards a strategy that will deliver unmatched competitive advantage.

Refreshments & Exhibition
10:30 AM - 11:00 AMRefreshments & Exhibition
  • Room 8
  • Exhibition
09:30 AM - 10:00 AMWhat Makes for a Successful and Efficient HOA? By Jeff Gilmore

Estate managers are faced with many challenges across all types of residential communities. Apart from the normal challenges of security, technology, financial systems, communications, and landscaping, the last 5 years has seen an escalation of new legislation, legal cases where high court and Supreme Court judgments affecting all communities and owners in the communities have become more informed of their rights as a member of a Home Owners Association or Body Corporate.

 Jeff Gilmore, President of the HOA Association, will share the results of  recent studies conducted across all types of communities across the country that has produced results that all community managers need to be informed about and this session will cover the outcomes and possible solutions to these studies.

10:00 AM - 10:30 AMWhy Outsource HR? By Donald Houston-McMillan

Given our overbearing HR legislation coupled with an increasing litigious awareness from staff we have included the topic on outsourcing HR.   But why go the outsource route?  What are the factors to be considered?   

 This presentation will allow for 20 minutes of questions to maximize the knowledge transfer and interaction with the speaker.

11:00 AM - 11:45 AMHow to measure Frail Care Centres from a Non-healthcare Practioner Perspective? By Keith Bonsall

Frail care centres are very special entities within the context of service provision,  infrastructure and meeting the expectation of residents.   The comfort, security and quality of service to residents is critical to the nature of the business, particularly as it is largely a fixed income environment, all of which need to be appropriately balanced against the operating expenses, capital expenditure and cash flow.  The presentation will highlight areas where homeowner association members should focus, measurement tools and management processes that will deliver quality and cost-efficient services that meet, and hopefully exceed, expectations of residents and their families.

This presentation will provide you with checks and balances to ensure that your frail care isn’t a black hole bleeding the retirement village dry.

11:45 AM - 12:30 PMLevies and Levy Stabilization Funds By Vagn Nielsen

Have you ever heard of any residential community development having reserves in excess of R70m! A growing trend amongst many new free hold developments is to take the lead from established sectional title developments that commenced with building reserves before it became legislated. Vagn will discuss why and how developers should set up a levy stabilisation fund for the benefit and success of their developments.  While we see many excellent developments coming on stream, no provisions have been made in the rules to give such developments long-term sustainability. Lower levies will make any development more attractive to buyers. More and more buyers are asking to see the annual financial statements before signing on the dotted line and we are hearing the same question being asked over and over… what the position is with regards to charging special levies! These points and much more will be posed by Vagn and discussed.

01:30 PM - 02:30 PMA Synopsis of the Value of Strategy. Why is a Vision not a Cliché? By Anni Hoare

Anni, will discuss how to develop and establish primary goals for your retirement village.  How to define long and short-term goals to create sustainability, to maximize profitability and reach targets.  Emphasis on measuring performance. Establishing primary goals. Importance of building a comprehensive 1-page business plan. Establishing primary goals: Defining long and short-term goals to create sustainability, maximise profitability and reach targets.  Emphasis on measuring performance in not only major goals and achievements, but also day-to-day business that results in overall accountability.

02:00 PM - 03:00 PMExercise

Delegates will undertake a short exercise enabling clarification of the organisation vision and they will complete a 1-page business plan

Refreshments and Exhibition
10:30 AM - 11:00 AMRefreshments and Exhibition
Lunch and Exhibition
12:30 PM - 01:30 PMLunch and Exhibition
  • Hall A and B
  • Exhibition
08:30 AM - 10:15 AMSpeed Networking

 

Be ready for some smooth talking, fun and swapping business cards.  You will get 2 minutes to share highlights about yourself and then actively listen to the other person whilst they share theirs.  Then one of you will move on and you’ll get another person to speak to.

This is an interactive session to break the ice and get to know the other delegates that you will be sharing the next 2 days journey with.

10:45 AM - 12:00 AMLaunching your own path of “Getting Things Done” By William Elliott

William Elliott, who is trained in the “Getting Things Done” (GTD) methodology, will focus on this methodology developed by the best-selling author, David Allen, which aims to promote stress-free performance at work and in life. The premise of this method is that productivity is directly proportional to the ability to relax. A clear mind with organized thoughts allows the individual to deliver effective results. While in the short time available these concepts cannot be fully developed, however the session aims through practical examples to sensitize delegates to the value of self-understanding and self-management for success in managerial positions.

12:00 PM - 12:45 PMCustomer Experience as a Competitive Advantage in the Retirement Village industry By Julia Alpheldt

In today’s connected world, customer experience (CX) is no longer a nice-to-have, but rather it is a key point of differentiation. Consumers across globe are empowered to make informed decisions about when and where they spend their money. Consumers seek experiences over products, and now have the social platforms to hold brands to account when they under deliver. These changes have impacted all industries, and retirement villages are no exception. Julia will share insights into CX trends in the retirement village industry and how brands in this sector can leverage customer experience to thrive. 

01:45 PM - 02:15 PMDoing and Being’ vs ‘Being kept Busy’ – through a Person-Centred Lens By Yolandé Brand

Loneliness, as well as boredom and helplessness, are frequently seen when working with older people. Not only within the residents living in the care centres, but also those living in assisted living and those living independently in their own flats or cottages.  It does, however, appear as if there is a quick and easy solution: just keep them busy!  Bingo, movie night, library hour or a weekly outing to the local shopping mall are just some ideas…

 From experience, there are usually a core group of residents participating in the activities on offer for older people at any one facility – the same group of residents attending one activity after another – and some truly benefit from these offerings. 

 The question, is: what about the rest? 

 Person-centred care offers a lens through which each person can be supported to find meaning, joy, security and growth, irrespective of their physical or cognitive ability. 

 The aim is not to create an artificial environment where different entertainment options are on offer 24 hours a day. The aim is to get to know each individual and honour them for who they are and how they wish to be.  Lessons learnt together with some useful tools to achieve this aim will be shared:  it’s not a quick fix, but offers an opportunity for authentic relationships to support a life worth living.

02:15 PM - 02:45 PMChallenges and Opportunities of the Older Person’s Act By Syd Eckley

The legal and operational environment of the retirement industry in South Africa is presently uncertain and open for exploitation, mismanagement and consequently risk. This was one of the main findings of the extensive study by the SA Human Rights Commission in 2016 who recommended a total revision of existing legislation to include accreditation standards and registration requirements for the whole retirement village industry. In 2017 an independent research study under the auspices of the Department of Planning and Monitoring evaluated the realisation of the Older Person’s Act. One of the key recommendations was to amend the Older Person’s Act to include the registration of all private housing schemes for retired persons. This recommendation was accepted by Government and is set to be implemented as part of an amendment of the Older Person’s Act, hopefully in 2019.

 

In this presentation we will explore the principles, objects and scope of practice of the Act. This will assist management of a village to understand both obligations and opportunities that the Act presents. Very specifically, in depth attention will be given to Managers to develop an appreciation of the ever- changing world of retired persons living in an environment that needs to create, emotional and financial, peace of mind. The scope of management practices used abroad will provide much food for thought in the management of a village and could serve as a benchmark for South Africa.

03:15 PM - 03:45 PMInsights into how the NHI will impact Frail Care facilities By Dr Anbay Pillay

Dr Anban Pillay, Deputy Director General: National Health Insurance will share insights on the recent White Paper for facilities and medical aids and how they will affect you – as a service provider.

 The National Health Insurance (NHI) is a financing system that will offer all citizens of South Africa essential health care, regardless of their socioeconomic status. The NHI will offer all South Africans access to a defined package of comprehensive health services. The NHI service package will include all levels of care, from primary health care, to specialised tertiary care.

Refreshments / Exhibition
10:15 AM - 10:45 AMRefreshments / Exhibition
Refreshments & Exhibition
02:45 PM - 03:15 PMRefreshments & Exhibition

Contact

The Retirement Village Managers team look forward to receiving  your call.

Call us on: 010 213 4005/6

Email us on: info@rvsummit.net

Marnel Coetzee
Marnel CoetzeeFeedem

From my side thank you for all the organising, it’s been a pleasure working with you.
 In the last few months you have added a lot of value to the retirement and rehab sector by stimulating conversation and thoughts. Your summits create a necessary environment for networking and knowledge sharing. Keep up the good work – I am looking forward to working with you in the future.