Customer experience as a competitive advantage in the retirement village industry
Julia started her career as a management consultant, primarily working with clients in the financial services industry. Early on, I became interested in consumer insights and facilitating process improvement in ways that both enhanced efficiency and benefitted customers. This eventually progressed into implementing customer-centered strategic change, and Julia expanded into other industries.
ABSA, Momentum, Virgin and Cell C are a few South African blue-chips who she’s worked with, while internationally it includes American Express (USA), Ross Stores (USA), JP Morgan Chase.
In today’s connected world, customer experience (CX) is no longer a nice-to-have, but rather it is a key point of differentiation. Consumers across the globe are empowered to make informed decisions about when and where they spend their money. Consumers seek experiences over products, and now have the social platforms to hold brands to account […]